MiaRec vs Smarsh Call Recording and Analytics
MiaRec
miarec.comSmarsh Call Recording and Analytics
smarsh.comSide by side
| Figure | MiaRec | Smarsh Call Recording and Analytics |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Call Recording Software | 9.0 (#3) | 8.0 (#8) |
| API authentication | API requests require a password-authenticated MiaRec user with the REST API permission; LDAP or SSO-only users cannot use it. | API access is provisioned by Smarsh and uses OAuth 2.0 client credentials with short-lived JWT bearer tokens. |
| Company founded | MiaRec says it was founded in 2013 by Gennadiy Bezkorovayniy. | LinkedIn lists Smarsh as founded in 2002. |
| Company headquarters | The company lists 1999 S Bascom Ave., Suite 928, Campbell, California 95008, USA. | LinkedIn lists Portland, Oregon as Smarsh headquarters. |
| Company legal name | The company identifies itself as MiaRec, Inc. | The services agreement identifies the supplier as Smarsh Inc. |
| Company size | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. | LinkedIn places Smarsh in the 1,001–5,000 employee range. |
| Deployment | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. | Smarsh describes cloud, hybrid and on-premises deployment options for Teams compliance recording. |
| Headquarters | Silicon Valley | Portland, Oregon, United States |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.3 out of 5 from 36 Smarsh reviews; the Call Recording and Analytics listing itself has 0 reviews. |
| Rating on GetApp | 5.0 out of 5 from 1 review | 3.8 out of 5 from 18 verified reviews. |
| Security controls | The security program lists auto-redaction, role-based access with audit logs, encrypted files, vulnerability monitoring, and penetration testing. | Smarsh states that data is encrypted in transit and at rest and protected with role-based access, single sign-on, multifactor authentication and monitoring. |
| Support | Support is provided through [email protected] and a MiaRec Help Desk ticketing system. | Call Recording and Analytics support is available 24 hours per day Monday through Friday through Smarsh Central cases, community discussions and phone support. |
| Transcription | Transcripts are speaker separated, timestamped, searchable, downloadable, and available in multiple languages. | On-demand transcription and summaries are included in the call-recording capability, while conversation analytics adds automatic multilingual transcription. |
| What it does | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. | Smarsh captures, secures and analyzes conversations for compliance, quality oversight and business intelligence. |
Plans
Smarsh Call Recording and Analytics
- Call Recording and AnalyticsPriced on request
- Smarsh Call Recording and AnalyticsPriced on request
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.
Smarsh Call Recording and Analytics
Smarsh Call Recording and Analytics captures, secures, and analyzes conversations for compliance leaders. Its Microsoft Teams coverage includes calls, meetings, and collaboration, with meeting capture that can include multiple video streams and shared screens. Policy-driven capture covers calls through Teams on mobile or desktop, while Operator Connect and Direct Routing support recording across mobile and hybrid environments. Deployment can be cloud, hybrid, or on-premise, with role-based access and retention policies. Recordings use encryption, policy enforcement, and data-sovereignty controls; secure archiving and defensible exports support audits, regulators, and internal reviews. Analytics include AI-driven intelligence, sentiment analysis, reporting, transcription, and AI call summaries. Core Call Recording features include immutable storage and metadata capture. Smarsh cites requirements including GDPR, MiFID II, HIPAA, and FINRA for its voice records. Android and iOS are listed as platforms. Pricing is available on request; the listed plan directs prospective customers to schedule a demo or contact sales for a quote.