Mihup Interaction Analytics

Spec sheet

Purpose

Automates analysis, audits, and coaching by analyzing customer-agent conversations for voice-of-customer, agent-performance, and operational insights.Read 30 Sep 2026 · mihup.ai

Deployment

Deployment options include on-premises, private cloud, or Mihup Cloud.Read 30 Sep 2026 · mihup.ai

Headquarters

Kolkata, West Bengal, IndiaRead 28 Sep 2026 · mihup.ai

Analytics features

Features include timestamped transcripts and highlights, dashboards, intent and tone insights, automated coaching, QA scoring, and real-time compliance alerts.Read 30 Sep 2026 · mihup.ai

BFSI readiness

The product is pre-trained for financial vocabulary, compliance phrases, and contextual variations.Read 30 Sep 2026 · mihup.ai

Channels and integrations

It supports analytics across calls, emails, and chats, and lists CRM, dialler, and productivity-app integrations; named logos include Salesforce, Zoho, Freshdesk, HubSpot, Microsoft Dynamics 365, Exotel, Genesys, Cisco, Avaya, Slack, Outlook, and Gmail.Read 30 Sep 2026 · mihup.ai

Company origin

Mihup says it was founded in 2016 to make voice technology inclusive and accessible.Read 30 Sep 2026 · mihup.ai

Company support

Mihup provides a contact form to schedule a call and lists [email protected] and a Kolkata phone number for contact.Read 30 Sep 2026 · mihup.ai

Industry focus

The page describes outcomes across sales, customer experience, collections, and retention, with a BFSI-ready offering for contact centers.Read 30 Sep 2026 · mihup.ai

Language recognition

Uses phoneme-based recognition designed for Indian languages, accents, and noise conditions.Read 30 Sep 2026 · mihup.ai

Pricing availability

The pricing page asks prospective customers to request a custom quote tailored to their requirements.Read 30 Sep 2026 · mihup.ai

Privacy controls

The product says it can automatically mask sensitive personally identifiable information.Read 30 Sep 2026 · mihup.ai

Security and compliance

The product page displays privacy and security references to ISO, India’s DPDP Act, and AICPA SOC, and describes PII redaction and compliance alerts.Read 30 Sep 2026 · mihup.ai

Plans and prices

Every Mihup Interaction Analytics plan and price →

Where Specifiction places it

• Call Center Speech Analytics Software#21 of 377.1