Convin vs Level AI Contact Center Analytics
Convin
convin.ai
Level AI Contact Center Analytics
thelevel.aiSide by side
| Figure | Convin | Level AI Contact Center Analytics |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 1 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#2) | 7.7 (#13) |
| Spec score · Contact Center Analytics Software | 8.9 (#3) | 7.7 (#8) |
| Spec score · Customer Interaction Analytics Software | 8.8 (#3) | 7.6 (#12) |
| Encryption | Convin says customer data, including recordings, transcripts, and passwords, is encrypted and access points use SSL. | The security page states that data is encrypted using AES-256 at rest and TLS 1.2 or higher in transit. |
| Headquarters | Bengaluru, Karnataka, India | Mountain View, California, United States |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The integrations directory lists systems including Five9, Twilio, Amazon Connect, Talkdesk, Genesys, Zendesk, Salesforce, Okta, Slack, and Intercom. |
| Security certifications | Convin says it is SOC 2 Type II audited and complies with ISO 27001, CCPA, and HIPAA requirements, and is GDPR-ready. | Level AI lists ISO 27001, SOC 2 Type II, HIPAA, PCI DSS, HITRUST, and GDPR compliance; compliance documents are available through its Trust Center. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
Level AI Contact Center Analytics
- Level AI Contact Center AnalyticsPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Level AI Contact Center Analytics
Level AI Contact Center Analytics brings calls, chats, and email data together with QA scores, customer feedback, and performance measures. It helps contact center teams examine agent and team performance, customer sentiment, call drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build filtered reports, compare agents or teams, track KPIs, and review historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers answer natural-language questions about contact center data; scheduled reports and threshold-based alerts can also send updates or activate AI Workers. Dashboards export as PDFs, while role-based permissions separate individual, team, and organization-wide views. Integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. The product is available on web and via API. Pricing is on request.