Five9 Interaction Analytics From $119/mo 8.3 Visit 
Puzzel AI
puzzel.com
Spec sheet
- Product
- Puzzel’s AI solutions use automation, insights, and real-time agent support to reduce manual work and help deliver faster customer service.Read 9 Oct 2026 · puzzel.com
- Free plan
- NoRead 23 Sep 2026 · puzzel.com
- Integrations
- Puzzel lists Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk as integrations.Read 9 Oct 2026 · puzzel.com
- Security
- Puzzel says it maintains technical and organizational measures intended to protect customer data from loss, alteration, unauthorized disclosure or access, and unlawful destruction.Read 9 Oct 2026 · puzzel.com
- Support
- Puzzel directs customers to its Help Centre for customer support and provides a separate contact route for sales or partner enquiries.Read 9 Oct 2026 · puzzel.com
- Headquarters
- Oslo, NorwayRead 28 Sep 2026 · puzzel.com
- Founded
- 1998Read 28 Sep 2026 · puzzel.com
- AI data location
- Puzzel says its AI is hosted in Europe and meets GDPR and industry standards.Read 9 Oct 2026 · puzzel.com
- Co-Pilot
- Co-Pilot listens to live calls and provides agents with contextual answers, suggestions, and process guidance on screen.Read 9 Oct 2026 · puzzel.com
- Conversational intelligence
- Conversational Intelligence tags, transcribes, and analyses customer interactions to surface trends and support service improvements.Read 9 Oct 2026 · puzzel.com
- Live Summary
- Live Summary creates editable call summaries, and customers can configure different summary templates for different queues.Read 9 Oct 2026 · puzzel.com
- Live Summary data handling
- Puzzel says the real-time transcript is deleted immediately after the call, while submitted summaries are stored in the Co-Pilot backend for a limited period, seven days by default, and made available via API or webhook.Read 9 Oct 2026 · puzzel.com
- Pricing
- Puzzel asks prospective customers to contact its team to discuss pricing and package options.Read 9 Oct 2026 · puzzel.com
- Quality management
- Quality Management automatically scores customer interactions and highlights coaching opportunities.Read 9 Oct 2026 · puzzel.com
- Target customers
- Puzzel describes its packages for organizations running voice-based contact centres, customer service operations, or teams seeking stronger manager capabilities and data-driven improvement.Read 9 Oct 2026 · puzzel.com
- Virtual agents
- Virtual Agents handle customer interactions across chat, voice, and email, and can connect with the contact centre so human agents can step in with context.Read 9 Oct 2026 · puzzel.com
Plans and prices
Resolve Priced on request Voice-based contact centre package; optional add-ons Read 9 Oct 2026 · puzzel.com
Impress Priced on request Customer communication and agent tools; optional add-ons Read 9 Oct 2026 · puzzel.com
Power Priced on request Manager capabilities and data-driven improvement; optional add-ons Read 9 Oct 2026 · puzzel.com
Where Specifiction places it
- Contact Center Payments Software#4 of 107.1
- Customer Service QA Software#26 of 637.0
- Call Center Speech Analytics Software#24 of 376.9
- AI Customer Service Agents#41 of 566.9
- Contact Center as a Service - Enterprise Software#21 of 266.9
- Contact Center as a Service - Midmarket Software#22 of 266.9
- Call Center Software#115 of 1226.7
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