Daisee
daisee.com
Spec sheet
- Purpose
- Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics.Read 4 Oct 2026 · daisee.com
- Audience
- Daisee describes its platform as software for contact centres seeking automated quality management and analytics.Read 4 Oct 2026 · daisee.com
- Integrations
- Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing.Read 4 Oct 2026 · daisee.com
- Security
- Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256.Read 4 Oct 2026 · daisee.com
- Support
- The Standard Package includes knowledge base and support access.Read 4 Oct 2026 · daisee.com
- Headquarters
- Sydney, New South Wales, AustraliaRead 28 Sep 2026 · daisee.com
- Founded
- 2017Read 28 Sep 2026 · daisee.com
- Company
- Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber.Read 4 Oct 2026 · daisee.com
- Advanced options
- Advanced and enterprise options include custom integrations, multilingual analysis, dedicated success management, and flexible deployment options scoped with the Daisee team.Read 4 Oct 2026 · daisee.com
- Conversation insights
- Analytics & Insights includes sentiment, intent, friction-point analysis, and predictive risk, churn, and opportunity models.Read 4 Oct 2026 · daisee.com
- Full coverage QA
- Automated Quality Assurance scores every interaction and supports configurable QA, compliance, sales, and service scorecards.Read 4 Oct 2026 · daisee.com
- Hosting and residency
- The platform runs on AWS regional environments in the US, EU, and Australia, with data residency options.Read 4 Oct 2026 · daisee.com
- Identity controls
- Daisee describes least-privilege role-based access, MFA, and enterprise SSO support for SAML 2.0 and OAuth 2.0.Read 4 Oct 2026 · daisee.com
- Review tools
- Platform capabilities include transcription and playback, search, filtering, review workflows, and high-risk interaction alerts.Read 4 Oct 2026 · daisee.com
- Risk detection
- The platform offers near real-time compliance and risk detection, with evidence-linked scoring and audit trails.Read 4 Oct 2026 · daisee.com
Plans and prices
Advanced & Enterprise Options Priced on request Advanced reporting and secure data access · Custom predictive models · Multichannel and multilingual analysis · Custom integrations · Dedicated success management · Enterprise-level security, governance and SLAs Read 19 Sep 2026 · daisee.com
Standard Package $99 a month per agent, per month; plans start from $99 per agent per month Automated QA · analytics and insights · transcription and playback · secure SaaS access · knowledge base and support access Read 4 Oct 2026 · daisee.com
Where Specifiction places it
- Customer Service QA Software#11 of 637.7
- Contact Center Analytics Software#7 of 307.7
- Call Center Speech Analytics Software#11 of 377.7
- Speech Analytics Software#13 of 307.6
- Contact Center Quality Assurance Software#12 of 247.6
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