Daisee vs MaxContact Auto QA
Daisee
daisee.comMaxContact Auto QA
maxcontact.comSide by side
| Figure | Daisee | MaxContact Auto QA |
|---|---|---|
| Price from | $99/mo | £80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Customer Service QA Software | 7.7 (#11) | 8.9 (#3) |
| Spec score · Call Center Speech Analytics Software | 7.7 (#11) | 8.8 (#4) |
| Spec score · Contact Center Quality Assurance Software | 7.6 (#12) | 8.7 (#4) |
| Company | Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber. | The site identifies the company as Trivoni Software Ltd and gives its registered address as Blackfriars House, St Marys, Parsonage, Manchester M3 2JA. |
| Founded | 2017 | MaxContact says it launched in 2015 after four years of development; CB Insights also lists 2015 as the founding year. |
| Headquarters | Sydney, New South Wales, Australia | Manchester, United Kingdom |
| Integrations | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. | Auto QA connects to contact-centre and CRM platforms through APIs; the site links HubSpot, AutoConvert, Salesforce, Orca and Zoho integrations. |
| Purpose | Daisee analyzes customer interactions across voice and chat for contact centre quality assurance and analytics. | Auto QA automatically applies customizable quality scorecards to eligible contact centre interactions, helping teams scale quality monitoring. |
| Security | Daisee states it is SOC 2 Type II attested and encrypts data in transit with TLS 1.2+ and at rest with AES-256. | MaxContact states that its security programme includes ISO 27001 certification, private segregated infrastructure, access controls and payment-compliant call recording. |
| Support | The Standard Package includes knowledge base and support access. | MaxContact describes UK-centric support as one of its company values. |
Plans
MaxContact Auto QA
- MaxContact paid plan£80 a month
- MaxContact subscription£80 a month
- Auto QAPriced on request
- Custom Auto QAPriced on request
In their own words
MaxContact Auto QA
MaxContact Auto QA applies configurable quality scorecards to contact centre interactions, with AI scoring conversations against criteria and linking each evaluation to transcript evidence. Teams can select which interactions are eligible by campaign, result code, agent, or volume. It analyzes calls, chats, and email, and scorecards can track script adherence, regulatory compliance, data protection requirements, and indicators of vulnerable customers. Critical questions can automatically fail a call regardless of its overall score; sequence-aware checks can verify that required steps happened in order. The product brings coaching opportunities, compliance risks, performance trends, flags, and transcript moments forward for review. It runs on web and via API, integrates with contact centre and CRM platforms, and is offered standalone or as an add-on. Pricing is on request, typically based on conversation volume, with flexible monthly or annual contracts. The FAQ says most deployments take less than a day, with monitoring possible within 24 hours. MaxContact is based in Manchester, United Kingdom, and was founded in 2015.