CallFinder

Spec sheet

What it does

CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.Read 2 Oct 2026 · mycallfinder.com

Intended users

CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance.Read 2 Oct 2026 · mycallfinder.com

Integrations

CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata.Read 2 Oct 2026 · mycallfinder.com

Security

CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information.Read 2 Oct 2026 · mycallfinder.com

Headquarters

South Burlington, Vermont, United StatesRead 28 Sep 2026 · mycallfinder.com

Founded

1990Read 28 Sep 2026 · mycallfinder.com

Call scoring

Agent scorecards can monitor and score thousands of calls for coaching, upsells, KPIs, and customer experience.Read 2 Oct 2026 · mycallfinder.com

HIPAA

CallFinder says it serves customers with HIPAA requirements and can execute a Business Associate Agreement upon request.Read 2 Oct 2026 · mycallfinder.com

Implementation

The company says a custom solution is typically completed in 4–6 weeks, with its team handling most implementation requirements.Read 2 Oct 2026 · mycallfinder.com

Managed support

Each client is assigned a Speech Analyst who works with its QA team on goals and ongoing optimization.Read 2 Oct 2026 · mycallfinder.com

Reporting

Analytics reports can be customized and shared with QA teams, agents, and decision makers.Read 2 Oct 2026 · mycallfinder.com

Sentiment and emotion

Sentiment and emotion analysis identifies whether a call is positive, negative, or neutral to support coaching.Read 2 Oct 2026 · mycallfinder.com

Silence and overtalk

Silence and overtalk detection helps QA managers identify conversation trends and customer pain points.Read 2 Oct 2026 · mycallfinder.com

Transcriptions

Searchable call transcriptions help identify trending issues, key phrases, call reasons, and revenue opportunities.Read 2 Oct 2026 · mycallfinder.com

Plans and prices

Every CallFinder plan and price →

Where Specifiction places it

• Customer Service QA Software#19 of 637.3
• Call Center Speech Analytics Software#20 of 377.3
• Contact Center Quality Assurance Software#13 of 247.4