CallFinder vs MaestroQA

CallFinder

Figure	CallFinder	MaestroQA
Price from	—	$185/mo
Free plan	—	Yes
Free trial	—	Yes
Open source	—	—
Web	Yes	Yes
Windows	—	Yes
macOS	—	Yes
API	—	Yes
Plans published	1	7
Spec score · Customer Service QA Software	7.3 (#19)	9.1 (#2)
Spec score · Contact Center Quality Assurance Software	7.4 (#13)	9.0 (#1)
Founded	1990	LinkedIn and Crunchbase state that MaestroQA was founded in 2013.
Headquarters	South Burlington, Vermont, United States	New York City, New York, United States
Integrations	CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata.	The current Rippit integrations page lists one-click integrations for Intercom and Zendesk.
Reporting	Analytics reports can be customized and shared with QA teams, agents, and decision makers.	Report Builder creates line, bar and donut charts, tables, dashboards and drill-down views with shared filters.
Security	CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information.	The trust center lists SOC 2 Type 2, ISO 27001, ISO 42001, PCI DSS 4.0 Level 1, HIPAA/HITECH attestation, GDPR, and CCPA.
What it does	CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience.	MaestroQA is a cloud conversation analytics and quality-assurance platform for calls, chats, emails, bots, surveys and other customer interactions.

CallFinder has no write-up on Specifiction yet; its figures are above.

MaestroQA has no write-up on Specifiction yet; its figures are above.