Happitu

Spec sheet

Product

Happitu is an AI-powered automated quality assurance and conversation analysis platform built for contact centers.Read 1 Oct 2026 · happitu.com

Integrations

Listed integrations include Kustomer, Twilio, Five9, NICE, MyCase, Voice for Pest, Dialpad, FieldRoutes, RingCentral, and SingleComm.Read 1 Oct 2026 · happitu.com

Support

Customers can contact support at [email protected] for product questions, issue reports, and feedback.Read 1 Oct 2026 · happitu.com

Headquarters

Saint Louis, Missouri, United StatesRead 28 Sep 2026 · happitu.com

AI connectivity

Happitu provides an MCP server that connects its insights data to AI tools including ChatGPT, Claude, and Copilot.Read 1 Oct 2026 · happitu.com

Automated QA

The platform automatically scores 100% of customer interactions and identifies coaching opportunities.Read 1 Oct 2026 · happitu.com

Billing

Billing is monthly in arrears based on usage, with enterprise discounts available at certain levels with annual commitments.Read 1 Oct 2026 · happitu.com

Channels

Customer-experience analysis covers voice, chat, email, and social interactions.Read 1 Oct 2026 · happitu.com

Core features

Features include sales intelligence, automated agent scorecards, skill-gap identification, self-directed performance reviews, coaching dashboards, and customer-experience insights.Read 1 Oct 2026 · happitu.com

Data hosting

Happitu states that customer data does not leave its infrastructure and is hosted entirely in its own environment.Read 1 Oct 2026 · happitu.com

Implementation

Most teams can be running within 2–3 days, with technical setup, scorecard configuration, training, and implementation support included.Read 1 Oct 2026 · happitu.com

Languages

Happitu supports English, Spanish, French, German, Dutch, and Mandarin.Read 1 Oct 2026 · happitu.com

Security compliance

Happitu completed a SOC 2 Type II audit and received a clean report covering security, availability, processing integrity, confidentiality, and privacy controls.Read 1 Oct 2026 · happitu.com

Sensitive data

The platform automatically redacts sensitive information such as credit-card numbers from recordings and transcripts.Read 1 Oct 2026 · happitu.com

Target customers

Happitu says its primary customers are contact-center teams with 10–500 agents across industries including insurance, healthcare, retail, financial services, SaaS, pest control, and home services.Read 1 Oct 2026 · happitu.com

Plans and prices

Every Happitu plan and price →

Where Specifiction places it

• Call Center Speech Analytics Software#15 of 377.6
• Contact Center Quality Assurance Software#14 of 247.4