Feelingstream

Spec sheet

Product

Feelingstream analyzes calls, chats, and emails and guides agents during live conversations.Read 4 Oct 2026 · feelingstream.com

Deployment

The maker lists on-premises and closed-cloud deployment options.Read 4 Oct 2026 · feelingstream.com

Integrations

The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations.Read 4 Oct 2026 · feelingstream.com

Security

Feelingstream states it operates ISO 27001-certified information-security processes and keeps EU data in the EU.Read 4 Oct 2026 · feelingstream.com

Founded

2015Read 28 Sep 2026 · feelingstream.com

Company

Feelingstream identifies itself as an Estonian startup founded in 2015.Read 4 Oct 2026 · feelingstream.com

Additional connectors

The how-it-works page lists Genesys, Enreach, SAP/Sinch, Puzzel, LeadDesk (Telia ACE), Brightpattern, Salesforce, Telia Call Center, REST, and WebSocket connectors.Read 4 Oct 2026 · feelingstream.com

Agent guidance

Agent Assist provides live answers, next steps and reminders, while the agent remains in control of the conversation.Read 3 Oct 2026 · feelingstream.com

Auditability

The company says each score, flag, and insight can be audited back to its transcript.Read 4 Oct 2026 · feelingstream.com

Availability

The Agent Assist page describes access through a browser or a managed desktop app for macOS and Windows.Read 3 Oct 2026 · feelingstream.com

Company history

The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group.Read 3 Oct 2026 · feelingstream.com

Conversation analytics

Feelingstream analyses calls, chats and emails to produce actionable insights and guide agents in real time.Read 3 Oct 2026 · feelingstream.com

Coverage

The company says it supports 40+ languages and reports 98.6% transcription accuracy.Read 4 Oct 2026 · feelingstream.com

Data protection

The platform can mask personally identifiable information in both text and audio, and supports on-premises or closed-cloud deployment.Read 3 Oct 2026 · feelingstream.com

Features

The platform offers multilingual speech-to-text, call summaries, automatic quality scoring, sales monitoring, agent assist, and a knowledge base agent.Read 4 Oct 2026 · feelingstream.com

Free app

The company says it launched Speaker, a free real-time audio transcription app for spontaneous speech, in 2022.Read 4 Oct 2026 · feelingstream.com

Privacy controls

Personally identifiable information can be masked in both text and audio, and the platform offers named accounts, multi-factor authentication, and role-appropriate access.Read 4 Oct 2026 · feelingstream.com

Quality scoring

The platform automatically scores every call, chat and email against an organisation’s scorecard.Read 3 Oct 2026 · feelingstream.com

Speech transcription

Its multilingual speech recognition transcribes spontaneous calls and can separate speakers when they are recorded on separate channels.Read 3 Oct 2026 · feelingstream.com

Support and onboarding

Feelingstream says its team supports integration setup and provides onboarding sessions; customers can also email [email protected].Read 4 Oct 2026 · feelingstream.com

Supported users

Feelingstream describes use cases for contact-centre and CX leaders, quality and compliance teams, sales leaders, operations and BI teams, and agents.Read 3 Oct 2026 · feelingstream.com

Target users

Feelingstream is designed for contact centers and sales teams, especially organizations in telecom, banking, insurance, utilities, and logistics.Read 4 Oct 2026 · feelingstream.com

Where Specifiction places it

• Speech Analytics Software#8 of 307.7
• Agent Assist Software#7 of 247.7
• Call Center Speech Analytics Software#12 of 377.7