Convin vs Feelingstream
Convin
convin.ai
Feelingstream
feelingstream.comSide by side
| Figure | Convin | Feelingstream |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 0 |
| Spec score · Call Center Speech Analytics Software | 8.8 (#2) | 7.7 (#12) |
| Company history | Four IIT-Delhi graduates founded Convin in 2021. | The company’s story says its founder began developing the solution in 2015 after seeking a way to categorise customer contacts at Bigbank Group. |
| Deployment | Convin offers on-premises, client-cloud, and private-cloud deployment options. | The maker lists on-premises and closed-cloud deployment options. |
| Founded | 2021 | 2015 |
| Integrations | The integration directory organizes connections across CRM, CCaaS, dialer, messaging, analytics, ticketing, HR, and other categories, and names services such as Amazon Connect, Ameyo, Aircall, and Calendly. | The maker lists Genesys, SAP, Wildix, Zendesk, REST API, Microsoft Azure, and AWS integrations. |
| Product | Convin is an AI-backed contact center software that records, transcribes, and analyzes customer conversations. | Feelingstream analyzes calls, chats, and emails and guides agents during live conversations. |
Plans
Convin
- Quality Management SoftwareFree
- Customized plans for every businessPriced on request
In their own words
Convin
Convin is contact center software that records, transcribes, and analyzes customer conversations across voice, video, and email. It supports analysis and interpretation in more than 70 languages, with deployment options for on-premises, client-cloud, and private-cloud environments. Real-Time Agent Assist offers live monitoring, searchable knowledge, call-script guidance, prompts, help cards, and live transcripts. Automated Quality Assurance provides conversation scoring across calls, chats, and email. Convin lists integrations in CRM, dialer, video conferencing, team messaging, CCaaS, calendar, and other categories. Its Salesforce connection syncs contact, account, and opportunity data in both directions and pushes recording links after meetings. The service is available on web, iOS, and Android. Convin says it encrypts customer data, including recordings, transcripts, and passwords, and lists GDPR readiness, CCPA, HIPAA, SOC 2 Type II, and ISO 27001 claims. Pricing is on request. A free Quality Management Software plan includes a manual QA platform, flexible call-auditing templates, automated audit workflows, and reporting.
Feelingstream
Feelingstream has no write-up on Specifiction yet; its figures are above.