CTM Conversation Intelligence vs QEval
CTM Conversation Intelligence
ctm.com
QEval
qeval.aiSide by side
| Figure | CTM Conversation Intelligence | QEval |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Speech Analytics Software | 8.0 (#4) | 7.7 (#9) |
| Founded | 2011 | 2003 |
| Headquarters | Millersville, Maryland, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | The pricing page lists integrations including HubSpot, Facebook, Reddit, Yext, Salesforce, Zoom, Calendly, and Gong across its plans. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Security | CTM says it encrypts its platform using TLS and stores recordings, transcriptions, logs, and other call data on encrypted volumes. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | CTM says all customers have 24/7 access to its support hub and ticketing system, while live phone and chat support is available on Marketing Pro and Sales Engage. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
CTM Conversation Intelligence
- Marketing Lite$79 a month
- Marketing Pro$179 a month
- Sales Engage$329 a month
- Enterprise$1,999 a month
In their own words
CTM Conversation Intelligence
CTM Conversation Intelligence uses AI-powered call analysis to help sales and marketing teams identify customer needs and work with conversation data. Teams can listen to recordings, read transcriptions, or apply customizable prompts to analyze transcripts. Sentiment analysis can help identify ideal audiences and low-quality conversations, while automatic tags and scores report on lead quality and team performance beyond call volume.
Live Conversations provides transcripts during active calls and chats, and Whisper lets a coach guide an agent privately. Described automations include using call scores as Google Ads conversions, triggering voicemail follow-up, and escalating off-script calls to managers. Conversation Intelligence is included in Marketing Pro, which costs $179 a month, billed monthly, and includes 3,000 transcribed minutes and custom AskAI analysis. CTM lists Android, iOS, web, and API access. There is no free plan.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.