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SPECIFICTION
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AgentAssist

agentassist.com

WebAPI
Visit agentassist.com
Spec score 7.6 #10 of 30 in Speech Analytics Software

What it is

AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API. Its capabilities include conversation analytics, call classification and summaries, automated quality assurance, agent coaching, case management, sentiment analysis, real-time assistance, and reporting. Conversation analytics supports transcription-based search with more than 20 filters, saved searches, call review, and customized reports. Automated QA uses customizable scorecards to evaluate 100% of interactions, with results available by agent and question. Real-Time Assist provides a navigator checklist and AI-suggested prompts based on call context. Coaching tools include customized reasons, timestamped notes, alerts, tasks, an agent portal, and activity reporting. Case Management can flag calls using configured criteria, support review and escalation, notify team members, and produce customized reports. The platform offers call-level sentiment analysis and configurable redaction for personally identifiable and other sensitive data, along with configurable security and permission levels. Summaries can often be sent to a system of record by API and may be integrated with CRM or ticketing platforms, though specific products are not named. Pricing is available on request.

Spec sheet

Product
AgentAssist is a generative AI platform for contact centers that provides real-time agent assistance, automated QA, call summarization, and analytics.Read 5 Oct 2026 · agentassist.com
Integrations
The site says summaries can be integrated into CRM or ticketing platforms, but does not name specific products on that page.Read 4 Oct 2026 · agentassist.com
Security
The product pages describe configurable redaction of personally identifiable and other sensitive data, along with configurable security and permission levels.Read 4 Oct 2026 · agentassist.com
Compliance
The site describes features for monitoring policies and procedures and flagging compliance-related calls, but does not state a specific certification on the pages reviewed.Read 4 Oct 2026 · agentassist.com
Support
The company page invites prospective customers to call, and lists the phone number 888.537.0839.Read 4 Oct 2026 · agentassist.com
Company
The site identifies the company as AI CSR Technologies, LLC; it does not state headquarters or founding year on the company page reviewed.Read 4 Oct 2026 · agentassist.com
Agent coaching
The platform includes 1:1 agent coaching with tasks and a customized agent portal.Read 5 Oct 2026 · agentassist.com
Automated QA
Automated QA supports customized scorecards to analyze 100% of interactions and monitor policies, procedures, productivity, and compliance.Read 5 Oct 2026 · agentassist.com
Call summaries
The homepage says every call is quickly summarized, eliminating the need for agent post-call notes.Read 5 Oct 2026 · agentassist.com
Case management
Case Management sends alerts and notifications for customized cases related to compliance, service, fraud, and risk.Read 5 Oct 2026 · agentassist.com
Company mission
AI CSR Technologies, LLC says its mission is to use generative AI to improve productivity, customer experience, and risk mitigation.Read 5 Oct 2026 · agentassist.com
Conversation analytics
Its conversation analytics uses transcription, more than 20 search filters, and customizable reports to help users review calls and extract insights.Read 5 Oct 2026 · agentassist.com
Core capabilities
The platform includes conversation analytics, call classification and summarization, automated QA, agent coaching, case management, sentiment analytics, real-time assist, and analytics.Read 4 Oct 2026 · agentassist.com
Real-time agent assistance
Real-Time Assist provides a navigator checklist and AI suggested prompts based on conversation context during calls.Read 5 Oct 2026 · agentassist.com
Real-time assistance
Real-Time Assist provides a navigator checklist and AI suggested prompts based on the conversation context during calls.Read 4 Oct 2026 · agentassist.com
Reporting
The platform offers native reporting and customizable analytics capabilities.Read 5 Oct 2026 · agentassist.com
Sales contact
The site invites organizations to book a demo and lists AI CSR Technologies, LLC and phone number 888.537.0839.Read 5 Oct 2026 · agentassist.com
Sensitive data
The conversation analytics page states that users can customize redaction of personally identifiable information and other sensitive data.Read 5 Oct 2026 · agentassist.com
Sentiment analytics
The platform provides a sentiment analysis for every call and shows how sentiment trends throughout the call.Read 5 Oct 2026 · agentassist.com
Setup
The homepage describes AgentAssist as easy to set up and easy to use.Read 5 Oct 2026 · agentassist.com
Who it is for
AgentAssist presents its tools for contact center organizations seeking to improve customer experience, agent performance, compliance oversight, and operating efficiency.Read 4 Oct 2026 · agentassist.com

Strong points and limits

Strong points

  • Automated QA can score 100% of interactions
  • Transcript search includes more than 20 filters
  • Real-time prompts use conversation context
  • Call sentiment can be tracked throughout a call
  • Sensitive data redaction is configurable

Limits

  • Pricing is available by request
  • Specific CRM and ticketing products are not named
  • No specific compliance certification is stated

Who it suits

AgentAssist suits contact center organizations seeking tools for customer experience, agent performance, compliance oversight, and operating efficiency. Its coaching and case management capabilities also address supervisors reviewing calls and escalations.

Verdict

AgentAssist combines call analysis, quality review, coaching, and real-time support for contact centers. Organizations should clarify integration options and pricing for their setup.

Where Specifiction places it

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