Balto QA vs Jiminny
Balto QA
balto.ai
Jiminny
jiminny.comSide by side
| Figure | Balto QA | Jiminny |
|---|---|---|
| Price from | — | $42/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Speech Analytics Software | 7.8 (#6) | 8.2 (#3) |
| Product | Balto is a real-time contact-center AI platform launched in January 2017. | Jiminny is a conversation and revenue intelligence platform that captures emails, phone calls, and video calls, analyzes them, and syncs insights to a CRM. |
| Security | Balto states that it is SOC 2 compliant and uses 256-bit encryption, HTTPS/TLS 1.2, AWS infrastructure, and PCI, PHI, and PII protections. | Jiminny says it is SOC 2 Type II certified, complies with GDPR, CCPA, and HIPAA, and encrypts data in transit and at rest while hosting on AWS. |
| Support | Customers receive a Customer Success Manager who supports setup, agent and supervisor training, and go-live. | Jiminny says it offers Customer Success, live chat, email support, a Knowledge Base, onboarding sessions, and training resources. |
Plans
Jiminny
- Insights Seat$42 a month
- Recording Seat$83 a month
- Listener SeatPrice not published
In their own words
Jiminny
Jiminny captures emails, phone calls, and video calls, analyzes the conversations, and syncs insights to a CRM. It can automatically record, transcribe, and summarize conversations, as well as suggest action items. Sales teams get coaching and deal insights, automated call scoring, and real-time alerts intended to surface risks and opportunities. The company says its call recording and transcription supports more than 60 languages. It lists native Salesforce and HubSpot apps, plus direct integrations for Zoho, Pipedrive, Close, Bullhorn, and Copper. Jiminny runs on Android, iOS, macOS, Windows, and web, and lists an API and extension. A free plan and a 14-day trial are available; the trial provides full features without requiring a credit card. Insights Seat is listed at $42 a month, with a minimum 12-month contract and one-time setup fee. Billing may be monthly or annually at a discount. Jiminny lists live chat, email, Customer Success, onboarding, and training support.