8x8 Contact Center vs Verint Agent Copilot
8x8 Contact Center
8x8.comVerint Agent Copilot
verint.comSide by side
| Figure | 8x8 Contact Center | Verint Agent Copilot |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Agent Assist Software | 8.3 (#3) | 7.3 (#13) |
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines. |
| Founded | 1987 | Verint was founded in 1994. |
| Headquarters | Campbell, California, United States | Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747. |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Verint says its open platform can connect with existing business applications, telephony, and data lakes. |
| Pricing | 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. | The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal. |
Plans
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.
Verint Agent Copilot
Verint Agent Copilot has no write-up on Specifiction yet; its figures are above.