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SPECIFICTION
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Minerva CQ

minervacq.com

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Spec score 7.1 #14 of 24 in Agent Assist Software

What it is

Minerva CQ is a paid AI copilot for customer conversations, guiding contact-center agents and service technicians before, during, and after interactions. Before a conversation, it pulls and parses omnichannel data in real time and surfaces context. During exchanges, it provides adaptive workflows, dialogue suggestions, behavioral cues, and knowledge. Afterward, it can produce summaries, passive NPS and CSAT, key actions, and training opportunities. The product automates quality assurance, monitors compliance, detects knowledge gaps and interaction complexity, and recommends training. Team leads and supervisors can view real-time interaction insights and metrics across channels. Its API-first architecture is designed to connect with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels; displayed integrations include Talkdesk, Zendesk, Salesforce, and Genesys. It serves eMobility, energy, communications, and healthcare. Pricing is on request. Minerva CQ conducts an annual independent SOC 2 Type 2 audit; GDPR, HITRUST, and ISO 27001:2022 work is in progress.

Spec sheet

Product
Minerva CQ describes itself as an AI copilot that guides agents during customer conversations.Read 8 Oct 2026 · minervacq.com
Intended users
The product pages describe use by contact-center agents, team leads, supervisors, and service technicians.Read 8 Oct 2026 · minervacq.com
Deployment
The solutions page claims its industry-specific LLMs can accelerate deployment times by 80%.Read 8 Oct 2026 · minervacq.com
Security
Minerva CQ says it conducts an annual SOC 2 Type 2 audit by an independent third party.Read 8 Oct 2026 · minervacq.com
Support
The support page links to customer support and a knowledge base.Read 8 Oct 2026 · minervacq.com
Headquarters
The contact page lists an address at 440 North Wolfe Road, Sunnyvale, CA 94086.Read 8 Oct 2026 · minervacq.com
Adaptive workflows
During a conversation, the surfaced workflow adapts in real time to what is being said.Read 8 Oct 2026 · minervacq.com
After conversations
It provides auto-summaries, passive NPS and CSAT, key actions, and identified training opportunities after interactions.Read 8 Oct 2026 · minervacq.com
Before conversations
The product pulls and parses omnichannel data from multiple sources in real time and surfaces context to agents.Read 8 Oct 2026 · minervacq.com
Channels and architecture
The product page says its API-first architecture is designed to integrate with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels.Read 8 Oct 2026 · minervacq.com
Industries
The solutions page lists eMobility, energy, communications, and healthcare as verticals it serves.Read 8 Oct 2026 · minervacq.com
Integration architecture
Minerva CQ says its API-first architecture supports integration with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels.Read 8 Oct 2026 · minervacq.com
Live guidance
During conversations, it provides adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing.Read 8 Oct 2026 · minervacq.com
Monitoring
Team leads and supervisors can view real-time interaction insights and key metrics across channels, according to the product page.Read 8 Oct 2026 · minervacq.com
Named integrations
The homepage displays logos for Talkdesk, Zendesk, Salesforce, and Genesys among its trusted brands.Read 8 Oct 2026 · minervacq.com
Penetration testing
The security page describes third-party penetration testing as ongoing.Read 8 Oct 2026 · minervacq.com
Quality and training
Minerva CQ says it automates quality assurance, monitors compliance, detects agent knowledge gaps and interaction complexity, and recommends relevant training.Read 8 Oct 2026 · minervacq.com
Real-time assistance
Assist coaches agents in voice, chat, or messaging with dialogue suggestions, behavioral cues, and surfaced knowledge.Read 8 Oct 2026 · minervacq.com
Security audit
The security page says Minerva CQ conducts an annual SOC 2 Type 2 audit by an independent third party.Read 8 Oct 2026 · minervacq.com
Security status
The security page labels GDPR support, HITRUST, and ISO 27001:2022 as in progress.Read 8 Oct 2026 · minervacq.com
Security work in progress
The security page marks GDPR support, HITRUST, and ISO 27001:2022 as in progress.Read 8 Oct 2026 · minervacq.com
Supervisor monitoring
Monitoring gives team leads and supervisors real-time insights into agent interactions and key metrics across channels.Read 8 Oct 2026 · minervacq.com
Training and QA
Training automates quality assurance, monitors compliance, detects knowledge gaps and interaction complexity, and recommends relevant training.Read 8 Oct 2026 · minervacq.com

Strong points and limits

Strong points

  • Real-time dialogue suggestions and adaptive workflows
  • Knowledge retrieval before and during conversations
  • Automatic summaries, NPS, CSAT, and key actions
  • Compliance monitoring and training recommendations
  • API-first architecture for CRM and channel integrations

Limits

  • Pricing is available only on request
  • GDPR, HITRUST, and ISO 27001:2022 are in progress
  • Third-party penetration testing is ongoing

Who it suits

It suits contact-center agents, supervisors, team leads, and service technicians needing multichannel guidance, knowledge retrieval, summaries, quality assurance, and training support. Organizations in the listed eMobility, energy, communications, and healthcare sectors are specifically addressed.

Verdict

Minerva CQ spans agent guidance, conversation follow-up, supervision, quality assurance, and training across channels. Buyers should confirm integration, security-status, and pricing requirements with the provider.

Where Specifiction places it

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