Cresta vs Minerva CQ
Cresta
cresta.comMinerva CQ
minervacq.comSide by side
| Figure | Cresta | Minerva CQ |
|---|---|---|
| Price from | $12,500/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Agent Assist Software | 8.5 (#2) | 7.1 (#14) |
| Headquarters | Palo Alto, California, USA | The contact page lists an address at 440 North Wolfe Road, Sunnyvale, CA 94086. |
| Product | Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence, and Agent Operations Center on one customer experience AI platform. | Minerva CQ describes itself as an AI copilot that guides agents during customer conversations. |
| Security | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. | Minerva CQ says it conducts an annual SOC 2 Type 2 audit by an independent third party. |
| Support | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. | The support page links to customer support and a knowledge base. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.
Minerva CQ
Minerva CQ is a paid AI copilot for customer conversations, guiding contact-center agents and service technicians before, during, and after interactions. Before a conversation, it pulls and parses omnichannel data in real time and surfaces context. During exchanges, it provides adaptive workflows, dialogue suggestions, behavioral cues, and knowledge. Afterward, it can produce summaries, passive NPS and CSAT, key actions, and training opportunities. The product automates quality assurance, monitors compliance, detects knowledge gaps and interaction complexity, and recommends training. Team leads and supervisors can view real-time interaction insights and metrics across channels. Its API-first architecture is designed to connect with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels; displayed integrations include Talkdesk, Zendesk, Salesforce, and Genesys. It serves eMobility, energy, communications, and healthcare. Pricing is on request. Minerva CQ conducts an annual independent SOC 2 Type 2 audit; GDPR, HITRUST, and ISO 27001:2022 work is in progress.