Amazon Q vs Cresta
Amazon Q
aws.amazon.com
Cresta
cresta.comSide by side
| Figure | Amazon Q | Cresta |
|---|---|---|
| Price from | $0.26/mo | $12,500/mo |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 17 | 5 |
| Spec score · Agent Assist Software | 9.4 (#1) | 8.5 (#2) |
| Documentation depth | AWS provides separate Business and Developer user guides, a Business API reference and a Developer detector library. | The public Client SDK Developer Guide is a 144-page PDF covering client creation, endpoints, authentication and persistence configuration. |
| App integrations | Yes | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.3 out of 5 from 46 reviews |
| What it does | Amazon Q is AWS's generative AI assistant family for enterprise information work and software development. | Cresta is an enterprise customer-experience AI platform unifying autonomous AI agents, real-time human-agent assistance, workflow automation and conversation intelligence. |
Plans
Amazon Q
- Amazon Q Developer Free TierFree
- Amazon Q Developer Pro Tier$19 a month
- Amazon Q Business Lite$3 a month
- Amazon Q Business Pro$20 a month
- Amazon Q Business Consumption$200 a month
- Amazon Q Business Starter IndexPrice not published
- Amazon Q Business Starter IndexPriced on request
- Amazon Q Business Enterprise Index$0.26 a month
- Amazon Q in Connect chatFree
- Amazon Q in Connect voice$0.01, paid once
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.