Tech riderRev. 20 Sept 2026
Zoom AI Expert Assist
- 1Runs onWeb
- 2CostsNot stated by the maker
- 3Real-time guidanceYes
- 4Suggested repliesYes
- 5Knowledge retrievalYes
- 6Conversation summariesYes
- 7Next-best actionsYes
- 8Supported channelsmultichannel
7 lines stated Written from the maker's own pages: zoom.com
Overview
Zoom AI Expert Assist is ranked #22 of 26 in agent assist software on Specifiction. It runs on Web.
Zoom AI Expert Assist plans and pricing
All plansEssentials Contact Center Not published Inbound omnichannel contact center · Voice, video, chat, and SMS inbound channels · AI features zoom.com · 20 Sept 2026
Premium Contact Center Not published Inbound and outbound omnichannel contact center · Email and social channels · Outbound dialers · Cobrowse zoom.com · 20 Sept 2026
Elite Contact Center Not published Omnichannel contact center · AI Expert Assist · Advanced Quality Management · Workforce Management zoom.com · 20 Sept 2026
Compared on agent assist software
Best Zoom AI Expert Assist alternatives
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Where it ranks on Specifiction
- Best Agent Assist Software in 2026#22 of 26
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Sources
- zoom.com/en/products/contact-center/· checked 20 Sept 2026