Zoom AI Expert Assist pricing
3 plans read from zoom.com
Essentials Contact CenterPriced on request Inbound omnichannel contact center · Voice, video, chat, and SMS inbound channels · AI features Read 20 Sep 2026 · zoom.com
Premium Contact CenterPriced on request Inbound and outbound omnichannel contact center · Email and social channels · Outbound dialers · Cobrowse Read 20 Sep 2026 · zoom.com
Elite Contact CenterPriced on request Omnichannel contact center · AI Expert Assist · Advanced Quality Management · Workforce Management Read 20 Sep 2026 · zoom.com
In short
- Zoom AI Expert Assist has a free plan (Essentials Contact Center).
- 3 plans are priced on request (Essentials Contact Center, Premium Contact Center, Elite Contact Center).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Amazon Q | $0.26/mo | Yes | No |
| Cresta | $12,500/mo | No | No |
| 8x8 Contact Center | — | No | No |
| Google Agent Assist | — | Yes | No |
| Collab Agent Assist | — | No | No |
| Balto QA | — | No | No |
| Feelingstream | — | No | No |
| AgentAssist | — | No | No |