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SPECIFICTION
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Agent Assist (auto-AGENTS™)

commerce.ai

Web
Visit commerce.ai
Spec score 7.3 #11 of 24 in Agent Assist Software

Spec sheet

Purpose
Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control.Read 30 Sep 2026 · commerce.ai
Intended users
The product is designed to assist human contact-center agents and give supervisors real-time views across calls and teams.Read 30 Sep 2026 · commerce.ai
Integrations
The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors.Read 30 Sep 2026 · commerce.ai
Headquarters
Sunnyvale, California, USARead 23 Sep 2026 · commerce.ai
Founded
2016Read 23 Sep 2026 · commerce.ai
Maker
Commerce.AI identifies itself as the maker of auto-AGENTS™ and says it was founded in 2016, with headquarters in Sunnyvale, California.Read 30 Sep 2026 · commerce.ai
AI guidance
It drafts cited next-best replies in under 500 ms and builds a checklist that updates as the conversation changes.Read 30 Sep 2026 · commerce.ai
Languages
The side panel supports more than 100 languages, translating customer utterances in real time and presenting guidance in the agent’s working language.Read 30 Sep 2026 · commerce.ai
Pricing model
The maker says Agent Assist is included in the auto-AGENTS™ platform fee; usage is billed by channel, and exact rates require a quote.Read 30 Sep 2026 · commerce.ai
Quality scoring
autoQA scores 100% of interactions against the customer’s rubric in about five seconds after a call ends.Read 30 Sep 2026 · commerce.ai
Security and compliance
The maker’s security page lists SOC 2, ISO/IEC 27001, HIPAA, PCI DSS, GDPR, and EU AI Act among its compliance frameworks.Read 30 Sep 2026 · commerce.ai
Sentiment
Live sentiment tracking includes toxicity alerts, topic-spike detection, and upsell tagging.Read 30 Sep 2026 · commerce.ai
Supervisor alerts
Rule-based alerts can go to Slack, email, or Genesys when a VIP caller, frustration spike, or policy keyword is detected.Read 30 Sep 2026 · commerce.ai
Warm handoff
On transfer, the system can send the human agent the transcript, extracted entities, CRM links, and relevant knowledge-base articles before the bridge connects.Read 30 Sep 2026 · commerce.ai

Plans and prices

Agent Assist (auto-AGENTS™) Priced on request Platform fee plus usage: voice per minute, chat and text per message, services per hour; exact rates by quote. No seat licenses · Agent Assist included in auto-AGENTS™ platform fee Read 30 Sep 2026 · commerce.ai

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