8x8 Contact Center vs Agent Assist (auto-AGENTS™)
8x8 Contact Center
8x8.comAgent Assist (auto-AGENTS™)
commerce.aiSide by side
| Figure | 8x8 Contact Center | Agent Assist (auto-AGENTS™) |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Agent Assist Software | 8.3 (#3) | 7.3 (#11) |
| Founded | 1987 | 2016 |
| Headquarters | Campbell, California, United States | Sunnyvale, California, USA |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control. |
Plans
Agent Assist (auto-AGENTS™)
- Agent Assist (auto-AGENTS™)Priced on request
In their own words
8x8 Contact Center
8x8 Contact Center brings agents, tools, and customer interactions into one contact center platform. It supports voice, chat, email, SMS, RCS, video, and social channels, with inbound calling, outbound dialing, and an IVR builder. AI capabilities include conversational AI, agent assistance, routing, and self-service flows. Supervisors can use speech analytics, unified interaction data, and a supervisor workspace. Workforce features cover forecasting, scheduling, and tracking. Out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and 8x8's local CRM, with functions such as screen pops, click-to-dial, chat management, and single sign-on. APIs cover analytics, CRM records, chat, calls, campaigns, recordings, and reporting. 8x8 describes role-based access, SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. Pricing is custom and requires a quote from sales; no free plan is listed.
Agent Assist (auto-AGENTS™)
Agent Assist (auto-AGENTS™) has no write-up on Specifiction yet; its figures are above.