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SPECIFICTION
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Observe.AI Real-Time Agent Assist

observe.ai

API
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Spec score 7.0 #25 of 63 in Customer Service QA Software

Spec sheet

Purpose
Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve customers.Read 3 Oct 2026 · observe.ai
Integrations
Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support.Read 3 Oct 2026 · observe.ai
Security
The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant.Read 3 Oct 2026 · observe.ai
Support
The company links to its Help Center for support and offers personalized demos through its sales team.Read 3 Oct 2026 · observe.ai
Headquarters
Redwood City, California, USARead 28 Sep 2026 · observe.ai
Founded
2017Read 28 Sep 2026 · observe.ai
AI handoffs
Context-rich summaries help agents continue conversations when customers are transferred from AI agents.Read 3 Oct 2026 · observe.ai
Customization
Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment.Read 3 Oct 2026 · observe.ai
Data controls
Observe.AI says it encrypts data in transit and at rest, redacts PII/PCI/PHI before model processing, and offers SSO, MFA, granular RBAC, and BYOK/KYOK.Read 3 Oct 2026 · observe.ai
Intended customers
Observe.AI describes its market as enterprise customer experience operations, including financial services, healthcare, insurance, transportation, travel and hospitality, and utilities.Read 3 Oct 2026 · observe.ai
Knowledge and after-call work
The real-time AI ecosystem includes knowledge search and automatic call summarization, formatting, and system routing.Read 3 Oct 2026 · observe.ai
Reliability
Observe.AI states availability of at least 99.9% uptime and 24/7 monitoring.Read 3 Oct 2026 · observe.ai
Retention and residency
The trust page lists configurable 13-month retention and data residency in the US, Canada, EU, and Australia.Read 3 Oct 2026 · observe.ai
Scripts and prompts
Agents see visual checklists, while AI-powered alerts and dynamic prompts can surface supportive information based on conversation context.Read 3 Oct 2026 · observe.ai
Supervisor tools
Supervisor Assist gives supervisors a view of active conversations with contextual details to help identify interactions that need assistance.Read 3 Oct 2026 · observe.ai

Plans and prices

Custom enterprise pricing Priced on request Custom pricing based on deployment scope, including AI agents deployed, conversation volume, and channels covered. Sold direct to enterprise through sales · No public self-serve tier Read 3 Oct 2026 · observe.ai

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