Microsoft Dynamics 365 Sales vs Observe.AI Real-Time Agent Assist
Microsoft Dynamics 365 Sales
microsoft.comObserve.AI Real-Time Agent Assist
observe.aiSide by side
| Figure | Microsoft Dynamics 365 Sales | Observe.AI Real-Time Agent Assist |
|---|---|---|
| Price from | $4/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 11 | 1 |
| Spec score · Customer Service QA Software | 8.7 (#4) | 7.0 (#25) |
| Spec score · Conversational Intelligence Software | 8.6 (#6) | 6.8 (#19) |
| Customization | Users can configure fields, dashboards, and views to match their organization’s sales methodology and extend sales processes with Power Platform. | Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment. |
| Founded | 1975 | 2017 |
| Headquarters | Redmond, Washington, USA | Redwood City, California, USA |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Observe.AI Real-Time Agent Assist
- Custom enterprise pricingPriced on request
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Observe.AI Real-Time Agent Assist
Observe.AI Real-Time Agent Assist has no write-up on Specifiction yet; its figures are above.