Pylon
usepylon.com
Spec sheet
- Product
- Pylon describes itself as an agentic support platform purpose-built for B2B teams.Read 11 Oct 2026 · usepylon.com
- Free plan
- NoRead 24 Sep 2026 · usepylon.com
- API
- Pylon's integrations directory says its API and webhooks can read and write Pylon data, trigger workflows, and connect internal systems.Read 11 Oct 2026 · usepylon.com
- Integrations
- The integrations directory lists connections including Salesforce, HubSpot, Slack, Linear, Jira, Snowflake, BigQuery, and MCP.Read 11 Oct 2026 · usepylon.com
- Security
- Pylon says its compliance and certification are managed by Vanta and audit partners.Read 11 Oct 2026 · usepylon.com
- Headquarters
- San Francisco, CaliforniaRead 4 Oct 2026 · usepylon.com
- Founded
- 2022Read 4 Oct 2026 · usepylon.com
- Company
- The site footer identifies Pylon Labs, Inc.Read 11 Oct 2026 · usepylon.com
- AI agents
- Its Support Agent can resolve customer questions across channels and bring in humans when judgment is needed.Read 11 Oct 2026 · usepylon.com
- AI Assistants pricing
- AI Assistants cost an additional $50 per seat per month and are available on Professional and higher tiers.Read 11 Oct 2026 · support.usepylon.com
- API access
- YesRead 24 Sep 2026 · usepylon.com
- Automation
- Pylon automations run repeatable workflows from a kickoff event or schedule, using Skills and context to take action.Read 11 Oct 2026 · usepylon.com
- Channels
- Pylon lists Slack, Microsoft Teams, email, chat, SMS, WhatsApp, and phone as supported customer support channels.Read 11 Oct 2026 · usepylon.com
- Customer portal
- YesRead 24 Sep 2026 · usepylon.com
- Enterprise features
- The Advanced / Enterprise plan includes features such as a customer portal, custom roles, audit logs, SSO, SCIM, and a dedicated customer success manager.Read 11 Oct 2026 · support.usepylon.com
- Enterprise limit
- The customer portal is listed as an Advanced / Enterprise plan feature.Read 11 Oct 2026 · support.usepylon.com
- Help center
- YesRead 24 Sep 2026 · usepylon.com
- How it works
- Pylon lets humans and agents collaborate to investigate, resolve, and act on customer work.Read 11 Oct 2026 · usepylon.com
- Shared inbox
- YesRead 24 Sep 2026 · usepylon.com
- SLA management
- YesRead 24 Sep 2026 · usepylon.com
- Subprocessors
- Pylon's subprocessors page lists providers used to process customer data, including AWS, OpenAI, Anthropic, and Snowflake.Read 11 Oct 2026 · usepylon.com
- Ticket automation
- YesRead 24 Sep 2026 · usepylon.com
Plans and prices
AI Assistants add-on $50 a month $50 per seat per month; applies across workspace seats Available on Professional and higher tiers Read 11 Oct 2026 · support.usepylon.com
Where Specifiction places it
- Customer Service Automation Software#7 of 267.9
- Help desk software#34 of 1018.2
