Capacity vs Forethought Solve
Capacity
capacity.com
Forethought Solve
forethought.aiSide by side
| Figure | Capacity | Forethought Solve |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · Customer Service Automation Software | 8.4 (#1) | 7.4 (#10) |
| Spec score · AI Customer Service Agents | 8.5 (#3) | 7.4 (#29) |
| Spec score · Customer Self-Service Software | 8.5 (#9) | 7.5 (#28) |
| Channels | Its AI agents support chat, SMS, voice, and email. | Solve supports customer support across chat, email, voice, SMS, Slack, mobile, and API. |
| Founded | Capacity says it was founded in 2017 by David Karandish and Chris Sims. | 2017 |
| Headquarters | Capacity identifies St. Louis as its headquarters; LinkedIn lists University City, Missouri and the 6665 Delmar Boulevard address. | 345 California Street, Suite 600, San Francisco, CA 94104, USA |
| Integrations | Capacity advertises more than 250 prebuilt integrations, with examples including Salesforce, Zendesk, HubSpot, Slack, Microsoft Teams and Google Workspace. | Forethought lists more than 70 helpdesk, knowledge source, and other connectors, including Salesforce, Zendesk, Intercom, and Confluence. |
| Pricing model | Pricing combines an annual platform subscription with volume-based AI usage and selected integrations or add-ons; prices are provided through a custom package rather than listed dollar amounts. | Pricing combines platform access fees and outcome-based pricing, and additional usage charges may apply when purchased usage limits are exceeded. |
| Security | Capacity states it uses AES-256 encryption at rest and TLS 1.2+ in transit and is GDPR, HIPAA, and SOC 2 Type II compliant. | Forethought states it is compliant with ISO 27001 and certified for SOC 2, and that data is encrypted at rest and protected by TLS in transit. |
| Support | Capacity lists standard onboarding and support as included with a subscription; the support page also provides [email protected] for help. | Forethought directs customers to [email protected] or their sales executive or customer success manager for help with security questions. |
Plans
Capacity
- CorePrice not published
- CorePriced on request
- EnterprisePrice not published
- EnterprisePriced on request
- ProPriced on request
- ProPrice not published
Forethought Solve
- TeamPriced on request
- ProfessionalPriced on request
- EnterprisePriced on request
In their own words
Capacity
Capacity is a customer-experience automation platform for contact centers. It connects knowledge, data, and business systems to support AI agents and tools for human agents. Agents can handle chat, SMS, voice, and email, while the platform adds real-time agent assistance, automatic quality assurance, conversation intelligence, and outbound campaigns. Its AI Knowledge Orchestration Layer is described as the foundation that learns from interactions. Capacity targets mid-market and enterprise contact centers, typically those with 50 to 500 or more agents. Usage is measured by response for chat and email, minute for voice, message for SMS, and agent-time hour for assist and intelligence. The platform lists 273 integrations, including Salesforce, Zendesk, Slack, and Microsoft Teams. It offers API access, workflow actions, voice support, and human handoff. Capacity lists Core, Pro, and Enterprise plans with storage up to 100GB, 1TB, and 2TB; pricing is on request and there is no free plan.
Forethought Solve
Forethought Solve has no write-up on Specifiction yet; its figures are above.