Yuma AI
yuma.ai
Spec sheet
- Product
- Yuma AI is a customer service automation platform for ecommerce brands that resolves support tickets by taking actions across connected tools.Read 11 Oct 2026 · yuma.ai
- Integrations
- The integration directory lists tools including Shopify, Zendesk, Gorgias, Kustomer, Salesforce Service Cloud, Klaviyo, Recharge, and Stripe.Read 11 Oct 2026 · yuma.ai
- Security
- Yuma states that it has a SOC 2 Type II report and is certified under the EU-U.S. Data Privacy Framework, and lists GDPR and CCPA compliance information.Read 11 Oct 2026 · yuma.ai
- Support
- The Starter plan includes Slack support; the Growth plan adds a dedicated account and technical account manager, while Scale adds dedicated solutions engineering.Read 11 Oct 2026 · yuma.ai
- Founded
- 2022Read 28 Sep 2026 · yuma.ai
- Actions
- The Shopify integration can use live product, order, inventory, and customer data to refund, cancel, reship, tag orders, and draft replies.Read 11 Oct 2026 · yuma.ai
- Chat AI
- Chat AI is a website chat widget that answers customer questions, takes actions such as tracking orders and processing returns, and can hand conversations to a human with context.Read 11 Oct 2026 · yuma.ai
- Chat installation
- Chat AI can be launched by adding a lightweight JavaScript snippet described as three lines of code.Read 11 Oct 2026 · yuma.ai
- Data handling
- Yuma says customer content is retrieved in the customer's workspace and does not modify model weights; it may separately use customer data to improve AI model quality, with an opt-out available.Read 11 Oct 2026 · yuma.ai
- Data protection
- Yuma says data is encrypted in transit and at rest, actions and AI replies are logged, and access controls include role-based access and multi-factor authentication.Read 11 Oct 2026 · yuma.ai
- Languages
- Chat AI supports 180+ languages, detects customer language, and supports regional dialects and right-to-left scripts.Read 11 Oct 2026 · yuma.ai
- Pricing model
- Plans bill for each ticket fully resolved by AI without human involvement; annual plan usage pauses at the bundle limit without overage fees.Read 11 Oct 2026 · yuma.ai
- Setup and trial
- Yuma advertises a 30-day trial and says there is no implementation fee; the homepage says trial setup is handled by Yuma's team and deployment starts gradually at 5 to 10% of ticket volume.Read 11 Oct 2026 · yuma.ai
Plans and prices
Starter $14,400 a year $14,400 /yr; 12-month commitment, paid upfront 12,000 resolutions / year · ~ $1.20 per resolution · Monthly plan: $1.50 over-quota ticket Read 11 Oct 2026 · yuma.ai
Growth $40,000 a year $40,000 /yr; 12-month commitment, paid upfront ~ 48,000 resolutions / year · ~ $0.83 per resolution · No overage fees on annual plans Read 11 Oct 2026 · yuma.ai
Scale $90,000 a year $90,000 /yr; 12-month commitment, paid upfront ~ 120,000 resolutions / year · ~ $0.75 per resolution · Volume pricing drops as you grow Read 11 Oct 2026 · yuma.ai
Where Specifiction places it
- AI Agents for Customer Support Software#16 of 277.3
- AI Customer Service Software#26 of 407.3
- Chatbot Builders#226 of 2577.2
- Live chat software#87 of 947.2
