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SPECIFICTION
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Kustomer

kustomer.com

WebiOSAndroidAPI
Visit kustomer.com
Spec score 7.8 #17 of 56 in AI Customer Service Agents

What it is

Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.

Spec sheet

Product
Kustomer describes itself as an AI-native customer experience platform for managing the full customer relationship.Read 4 Oct 2026 · kustomer.com
Integrations
The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift.Read 4 Oct 2026 · kustomer.com
Support
Current Enterprise and Ultimate pricing details list community, email and chat support, Help Center documentation, Kustomer University, and standard support hours Monday through Friday, 8 AM to 8 PM local time.Read 4 Oct 2026 · kustomer.com
Founded
2015Read 28 Sep 2026 · kustomer.com
Company
Kustomer's About page lists 2015 as its founding year and identifies Brad Birnbaum and Jeremy Suriel as co-founders.Read 4 Oct 2026 · kustomer.com
AI agents
Its platform offers AI agents for customer service and tools that provide human reps with context, intelligence, and suggested actions.Read 4 Oct 2026 · kustomer.com
Analytics
Data Explorer provides plain-language answers, charts, and breakdowns, while the platform also tracks real-time CX trends.Read 4 Oct 2026 · kustomer.com
API access
YesRead 20 Sep 2026 · kustomer.com
Automation
Kustomer Architect lets CX teams design, build, test, launch, analyze, and optimize AI experiences without writing code.Read 4 Oct 2026 · kustomer.com
Channels
The platform unifies customer interactions across chat, email, voice, and social in a single customer timeline.Read 4 Oct 2026 · kustomer.com
CRM and data
Kustomer provides customer profiles with custom objects and attributes to structure data such as purchase history and preferences.Read 4 Oct 2026 · kustomer.com
Custom connectivity
Kustomer says its open API and webhook system can connect other platforms, and it offers custom integrations.Read 4 Oct 2026 · kustomer.com
Customer portal
YesRead 20 Sep 2026 · kustomer.com
Help center
YesRead 20 Sep 2026 · kustomer.com
Human oversight
Managers can review and approve AI actions, and guardrails can route high-risk conversations to a human.Read 4 Oct 2026 · kustomer.com
Notable limits
Current Enterprise and Ultimate plans differ in listed limits, including custom objects and tasks, brands, languages, webhooks, and API rate limits.Read 4 Oct 2026 · kustomer.com
Pricing model
Kustomer says it does not post one-size-fits-all pricing and asks prospects to complete an assessment before connecting with someone for exact pricing.Read 4 Oct 2026 · kustomer.com
Security and compliance
The pricing details page lists SOC 2, ISO 27001, ISO 27701, ISO/IEC 42001, and GDPR; its platform page also displays GDPR, CCPA, HIPAA, EU-US Data Privacy Framework, ISO 27001, and SOC 2 Type II.Read 4 Oct 2026 · kustomer.com
Shared inbox
YesRead 20 Sep 2026 · kustomer.com
SLA management
YesRead 20 Sep 2026 · kustomer.com
Ticket automation
YesRead 20 Sep 2026 · kustomer.com
Who it serves
Kustomer says its platform is built for customers, customer experience reps and leaders, and the operations teams that run customer experience.Read 4 Oct 2026 · kustomer.com

Plans and prices

Business (legacy seat-based plan) Priced on request Talk to Sales Unlimited conversations · 100 custom attributes · 500 RPM API rate limit · 5 brands Read 4 Oct 2026 · kustomer.com
Enterprise Priced on request Talk to Sales 5M custom objects & tasks · 1,000 RPM API rate limit · 25 brands · 20 languages · 2 outbound webhooks · 10 inbound webhooks Read 4 Oct 2026 · kustomer.com
Professional (legacy seat-based plan) Priced on request Talk to Sales Unlimited conversations · 50 custom attributes · 300 RPM API rate limit · 1 brand Read 4 Oct 2026 · kustomer.com
Ultimate Priced on request Talk to Sales 100M custom objects & tasks · 2,000 RPM API rate limit · 300 brands · all languages · 5 outbound webhooks · 20 inbound webhooks Read 4 Oct 2026 · kustomer.com

Every Kustomer plan and price →

Strong points and limits

Strong points

  • Unifies chat, email, voice, and social in one timeline
  • Architect builds AI experiences without code
  • Managers can review and approve AI actions
  • Includes shared inbox, SLA management, and customer portal

Limits

  • Pricing is available only on request
  • Enterprise and Ultimate have different product limits

Who it suits

Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience. It may suit teams that need AI tools alongside human review and oversight.

Verdict

Kustomer combines customer interaction management, AI tools, and human oversight in one platform. Teams should confirm pricing and plan limits with sales before choosing a tier.

Where Specifiction places it

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