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Customer Service

Best SMS Customer Service Software in 2026

SMS customer service software supports customer conversations by text message. This list helps you compare plan types, prices and trial terms before choosing a tool.

  1. 01 Front
    From $25/mo Free trial Web · Windows · macOS · iOS
    9.3 Visit Specs
  2. 02 Heymarket

    It suits teams that share customer messaging work across desktop and mobile, and need campaign or chat automation.

    From $4.08/mo Free trial Web · iOS · Android · API
    8.5 Visit Specs
  3. 03 Gorgias

    Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

    Free trial Web · iOS · Android · API
    8.4 Visit Specs
  4. 04 Salesmsg

    Salesmsg suits sales, marketing, and support teams that communicate with customers by text and phone.

    From $25/mo Free trial Web · iOS · Android · API
    8.1 Visit Specs
  5. 05 GoTo Connect

    GoTo Connect suits small, midsized, distributed, and multi-location businesses needing cloud telephony with meetings, messaging, customer channels, or contact-center tools.

    Web · Windows · macOS · iOS
    8.0 Visit Specs
  6. 06 Podium Aesthetics
    Web · iOS · Android · API
    8.0 Visit Specs
  7. 07 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.9 Visit Specs
  8. 08 SimpleTexting
    From $29/mo Free trial Web · iOS · Android · API
    7.8 Visit Specs
  9. 09 Text Request

    Text Request suits small businesses that want to manage customer SMS and MMS from a business number, including scheduled and mass messages.

    From $575/mo Free trial Web · Windows · macOS · iOS
    7.8 Visit Specs
  10. 10 Kixie
    Free trial Web · Browser extension
    7.5 Visit Specs
  11. 11 Textline
    Web · iOS · Android · API
    7.1 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Check the platforms a tool runs on, such as web, iOS, Android, API, extension or macOS. Check whether it offers a free plan or a free trial, and review any stated pricing limits.

Compare Front and Heymarket Get a place on this list

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