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SPECIFICTION
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GoTo Connect

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Spec score 8.0 #5 of 11 in SMS Customer Service Software

What it is

GoTo Connect is a paid cloud communications platform for small, midsized, distributed, and multi-location businesses. Its cloud phone system combines telephony with meetings, messaging, softphone features, and SMS. The service supports multiple business numbers, automatic attendants, custom call routing, voicemail transcription, and desktop and mobile apps on Android, iOS, macOS, web, and Windows. Plans include video meetings for up to 250 participants, while the Phone System plan adds unlimited auto attendants and call queues, customizable dial plans, calls to 50 countries, and 24/7 support. Customer Experience offerings add WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox. Other plans cover contact-center tools, AI call handling, reporting, webinars, and virtual assistance. An AI Receptionist can answer and route calls, capture caller details, and provide multilingual support. Pricing is available on request, and there is no free plan.

Spec sheet

Product
GoTo Connect is an AI-powered cloud communications and unified communications platform for small, midsized, and distributed businesses.Read 12 Oct 2026 · goto.com
Intended users
GoTo describes Connect as serving small, midsized, distributed, and multi-location businesses, with offerings for industries including automotive, healthcare, retail, education, and manufacturing.Read 12 Oct 2026 · goto.com
Free plan
NoRead 21 Sep 2026 · goto.com
Integrations
GoTo Connect lists integrations with ServiceNow and Zendesk, and its integration marketplace features Kommo CRM and Pipedrive.Read 12 Oct 2026 · goto.com
Security
GoTo's GoTo Connect technical and organizational measures describe TLS 1.2 or higher for data in transit and AES 256-bit encryption for customer content at rest.Read 12 Oct 2026 · goto.com
Compliance
GoTo Connect's technical and organizational measures list SOC 2/SOC 3 Type II, BSI C5, PCI DSS, and TRUSTe Enterprise Privacy certifications.Read 12 Oct 2026 · goto.com
Support
GoTo says every Connect plan includes 24/7 support.Read 12 Oct 2026 · goto.com
AI receptionist
The AI Receptionist add-on can answer calls, route inquiries, capture caller details, and provide multilingual support with a customizable voice.Read 12 Oct 2026 · goto.com
Applications
GoTo says its desktop app is available for Mac and Windows and that meetings can be joined from a browser without a download or account.Read 12 Oct 2026 · goto.com
Auto attendant
YesRead 21 Sep 2026 · goto.com
Business numbers
multipleRead 21 Sep 2026 · goto.com
Call handling
The Phone System plan includes unlimited auto attendants and call queues, customizable dial plans, and calls to 50 countries.Read 12 Oct 2026 · goto.com
Call routing
customRead 21 Sep 2026 · goto.com
Customer channels
The CX offerings include WhatsApp, social messaging, SMS campaigns, web chat, surveys, and a team inbox.Read 12 Oct 2026 · goto.com
Desktop and mobile apps
YesRead 21 Sep 2026 · goto.com
Meetings
GoTo Connect plans include video meetings for up to 250 participants.Read 12 Oct 2026 · goto.com
Phone system
Its cloud phone system combines telephony with meeting and messaging capabilities, softphone features, and SMS.Read 12 Oct 2026 · goto.com
Plan limits
The pricing comparison lists 1,000 shared toll-free minutes and international calling to 50+ countries for each displayed plan; availability may differ by region.Read 12 Oct 2026 · goto.com
Voicemail transcription
YesRead 21 Sep 2026 · goto.com

Plans and prices

Phone System Priced on request Free calls to 50 countries · Unlimited auto attendants and call queues · Video meetings up to 250 participants · 24/7 support Read 12 Oct 2026 · goto.com
Customer Experience (CX) Priced on request WhatsApp, social, SMS campaigns, web chat, and surveys · Team inbox · AI call summaries and dashboards · ServiceNow and Zendesk integrations Read 12 Oct 2026 · goto.com
CX Complete Priced on request 100 AIR credits included · AI-driven call handling · WhatsApp, social, SMS campaigns, web chat, and surveys · Built-in webinar capabilities Read 12 Oct 2026 · goto.com
Contact Center Priced on request AI chat analysis · Agent dashboard and integrated softphone · Priority routing · Agent monitoring, coaching, and co-browsing Read 12 Oct 2026 · goto.com
Phone System + AI Receptionist Priced on request 100 AIR credits included · 24/7 AI call answering · Intelligent call routing · Multilingual support Read 12 Oct 2026 · goto.com

Every GoTo Connect plan and price →

Strong points and limits

Strong points

  • Supports Android, iOS, macOS, web, and Windows
  • Includes custom call routing
  • Provides voicemail transcription
  • Offers meetings for up to 250 participants
  • Every Connect plan includes 24/7 support

Limits

  • No free plan
  • Pricing is available on request
  • Some capabilities are limited to specific plans

Who it suits

GoTo Connect suits small, midsized, distributed, and multi-location businesses needing cloud telephony with meetings, messaging, customer channels, or contact-center tools. It supports desktop, mobile, and browser access.

Verdict

GoTo Connect covers business telephony, meetings, messaging, customer channels, and contact-center functions across several plans. Buyers should compare the plan-specific features and request pricing before choosing a tier.

Where Specifiction places it

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