Text Request

Text Request is business texting software for small businesses that want customer conversations handled through a business number. It is best suited to teams that need shared messaging, scheduled follow-up, contact capture, or SMS payment requests. The desktop and web offering is broad, but the mobile app omits several important tools.

Overview

Text Request combines two-way SMS and MMS with shared team access, automation, and ways to collect contacts and payments. That combination fits businesses coordinating ongoing customer outreach better than those seeking only occasional texting. Its 14-day trial is tightly constrained: messages can go only to Text Request sales support and the verified phone number, and reviews, payments, integrations, and extra dashboards are unavailable.

Key features

Shared messaging and sequences

A shared inbox lets teams manage conversations together, while scheduled messages, reminders, mass texting, and inbound keywords support routine outreach. Sequences send a series of messages around a date important to customers, making the service useful for planned, date-driven follow-up rather than just one-off broadcasts. The mobile app does not include P2P messaging, reports, integrations, or custom merge messages, so teams relying on those capabilities will need to work from elsewhere.

Contact capture and payments

The SMS Chat website widget starts text conversations and collects contact details for follow-up. Businesses can request and collect secure payments over SMS using either their own processor or Text Request’s. These tools extend the service beyond messaging, but payments are excluded from the trial.

Integrations, security, and support

API access and webhooks sit alongside direct connections to HubSpot, Square, Mailchimp, QuickBooks, Pipedrive, Zapier, Help Scout, Angi, and Microsoft Dynamics 365. Apps are provided for iOS and Android, with a Windows desktop app, Mac web app, and Chrome extension. Text Request encrypts data in transit and at rest, supports SSO and MFA, and describes its service as cloud-based with redundant servers. It says it is SOC 2 Type 2 certified; HIPAA-compliant accounts cost an additional $50/mo. Every plan includes ongoing support from an in-house Chattanooga team.

Pricing

Text Request is paid, with pricing advertised from $59.99/mo and a 14-day trial. The detailed monthly plan prices supplied for several tiers are substantially higher, so buyers should match included text volume and dashboard counts to their expected use before choosing. All listed quotas are included texts per month; additional-text rates apply beyond them.

PlanMonthly priceIncluded textsDashboardsAdditional textsBasicCustom pricing1,0001$0.058Starter$116,145 a month2,5002$0.058Corporate$236,295 a month6,5005$0.049Enterprise$575 a month20,00010$0.032High Volume Tier 1$890 a month50,00010$0.019; $5 per additional dashboardHigh Volume Tier 2$1,460 a month100,00010$0.016; $5 per additional dashboardHigh Volume Tier 3$2,900 a month250,00010$0.013; $5 per additional dashboardBasic is the lowest-volume option, with one dashboard and 1,000 texts; it uses custom pricing. Starter and Corporate add capacity and dashboards, while Enterprise and the High Volume tiers make more sense for heavier messaging workloads, with lower per-text overage rates at the higher volumes. The Starter and Corporate prices supplied are $116,145 a month and $236,295 a month, respectively, far above the advertised starting price; confirm the applicable quote before committing. The monthly tiers do not state a seat allowance. HIPAA-compliant accounts add $50/mo.

Platforms

Text Request supports Android, iOS, web, API, a Chrome extension, a Windows desktop app, and a Mac web app. The mobile apps are convenient for basic access, but the exclusions of P2P messaging, reports, integrations, and custom merge messages make them a less complete substitute for desktop or web use.

Who it's for

Text Request fits small businesses and teams that want business-number texting shared across staff, with scheduled campaigns, date-based sequences, website contact capture, or payment collection. It is less suitable for mobile-first teams that need every feature on a phone, or for buyers who want to evaluate integrations and payment workflows fully during a trial.

Pros and cons

Pros: Shared inbox, SMS and MMS, scheduling, reminders, mass texting, and sequences combine team conversations with planned outreach.

Pros: SMS Chat can capture contacts, and payment requests can use either the business’s processor or Text Request’s.

Pros: API, webhooks, and direct integrations connect texting to a range of business tools; SSO, MFA, encryption, and SOC 2 Type 2 certification address security needs.

Cons: The trial restricts texting to two permitted destinations and excludes reviews, payments, integrations, and extra dashboards, limiting what a prospective customer can assess.

Cons: The mobile app lacks P2P messaging, reports, integrations, and custom merge messages.

Cons: High-volume plans carry sizable monthly commitments, and HIPAA-compliant accounts add $50/mo.

Alternatives

Textmagic is worth considering for destination-dependent SMS pricing: its Essential plan is $0.05 per month, billed 100% prepaid, with rates varying by destination country and 160 plain-text characters per SMS part.

Attentive may suit teams prioritizing AI message and subject-line tools or automated retargeting; AI Essentials is included with all plans.

Textedly is an option for buyers seeking a free plan or a lower-cost entry point: Basic is $29.00 per month for 500 messages monthly, or 600 messages per month with annual billing.

Postscript offers a $0/mo Starter plan with a $49 monthly minimum spend, plus per-message charges and carrier fees.

SendHub is another paid service with a Lite plan at $19.00 per month, including 500 SMS per month, up to 50 recipients per SMS, and 100 voice minutes.

Sinch Engage has tiered Basics and Conversations plans with stated SMS quotas and user counts, but custom pricing.

GoReminders is another paid option with a free trial.

Apptoto is another paid option with a free trial and a plan starting at $30/mo.

For broader comparisons, browse Business Text Messaging Software, Nonprofit Text Messaging Software, Business Texting Software, and Nonprofit Text-to-Give Software.

Verdict

Text Request is a strong fit for businesses that want team-based business texting tied to scheduled follow-up, contact capture, and payment requests. Its integrations and security provisions add substance for operational use, but the restricted trial, mobile feature gaps, added HIPAA fee, and high-volume commitments are meaningful trade-offs. Choose it when those workflows belong in one service; look elsewhere if full mobile access or a low-commitment evaluation matters more.