Intercom vs Kustomer
Intercom
intercom.com
Kustomer
kustomer.comSide by side
| Figure | Intercom | Kustomer |
|---|---|---|
| Price from | $0.99/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 11 | 4 |
| Spec score · AI Customer Service Agents | 8.6 (#2) | 7.8 (#17) |
| Spec score · Customer Service CRM Software | 8.8 (#2) | 7.9 (#11) |
| Spec score · Help desk software | 9.0 (#10) | 8.0 (#46) |
| Spec score · AI Agents for Customer Support Software | 8.6 (#3) | 7.8 (#10) |
| Spec score · Customer Self-Service Software | 8.7 (#7) | 7.8 (#19) |
| Spec score · AI Customer Service Software | 8.6 (#7) | 7.8 (#17) |
| Spec score · Customer Service - Enterprise Software | 8.7 (#6) | 7.9 (#12) |
| Spec score · Customer Service - Midmarket Software | 8.7 (#8) | 7.9 (#16) |
| Spec score · Multilingual Customer Support Software | 8.7 (#6) | 7.9 (#12) |
| Spec score · Customer Support Software | 8.6 (#8) | 7.8 (#18) |
| Spec score · Digital Customer Service Platforms | 8.6 (#8) | 7.8 (#17) |
| Spec score · Conversational Support Software | 8.6 (#9) | 7.8 (#18) |
| Spec score · Self Service Software | 8.7 (#9) | 7.8 (#17) |
| Founded | 2011 | 2015 |
| Helpdesk integrations | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. | The integration library lists tools including 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, and Amazon Redshift. |
| Pricing model | Pricing combines per-seat plans with usage-based charges such as Fin outcomes and messaging. | Kustomer says it does not post one-size-fits-all pricing and asks prospects to complete an assessment before connecting with someone for exact pricing. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
Kustomer
- Business (legacy seat-based plan)Priced on request
- EnterprisePriced on request
- Professional (legacy seat-based plan)Priced on request
- UltimatePriced on request
In their own words
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.
Kustomer
Kustomer is a customer experience platform for managing customer relationships across chat, email, voice, and social. It brings those interactions into a shared timeline and provides profiles that can hold custom objects and attributes such as purchase history and preferences. AI agents support customer service, while tools give human representatives context and suggested actions. CX teams can use Kustomer Architect to build, test, launch, analyze, and optimize AI experiences without writing code. Data Explorer returns plain-language answers, charts, and breakdowns, and the platform tracks real-time CX trends. Managers can review and approve AI actions; guardrails can send high-risk conversations to a human. The platform also includes a shared inbox, SLA management, help center, ticket automation, customer portal, and API access. It runs on Android, iOS, and the web. Pricing is on request. Enterprise and Ultimate are billed through Talk to Sales and have different limits for objects and tasks, brands, languages, webhooks, and API rate limits.