Skip to content
SPECIFICTION
Get listed

Customer Service

Best Customer Service CRM Software in 2026

Customer service CRM software brings together tools for handling cases and coordinating service work. Compared on case management, omnichannel support, and SLA management, the entries also include customer portals, knowledge bases, workflow automation, and service analytics as points to weigh.

  1. 01 1CRM

    1CRM suits sales and marketing teams looking for a CRM with a visual pipeline and marketing automation.

    From $1.08/mo Free plan Web · Windows · macOS · Linux
    9.5 Visit Specs
  2. 02 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.8 Visit Specs
  3. 03 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  4. 04 LeadSquared

    LeadSquared suits sales, service, marketing, or field teams looking for a CRM with lead management and automation tools.

    Free trial Web · iOS · Android · API
    8.5 Visit Specs
  5. 05 Oracle Siebel CRM

    Siebel suits organizations seeking CRM applications across sales, marketing, service, and order management, with customer-data-center or cloud deployment options.

    From $68.75/mo Web · Windows · iOS · Android
    8.4 Visit Specs
  6. 06 YundaDesk

    YundaDesk suits support teams handling many messaging and communication channels in one web service.

    From $20/mo Free plan Web · Android · API
    8.4 Visit Specs
  7. 07 Zendesk Guide
    From $19/mo Free trial Web · Windows · macOS · iOS
    8.4 Visit Specs
  8. 08 Oracle Service
    From $70/mo Web · iOS · Android · API
    8.3 Visit Specs
  9. 09 Vtiger CRM

    Vtiger CRM suits marketing, sales, and support teams that need shared customer information and sales tools.

    From $12/mo Free plan iOS · Android
    8.3 Visit Specs
  10. 10 Sugar Serve
    Web · iOS · Android · API
    8.1 Visit Specs
  11. 11 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.9 Visit Specs
  12. 12 eGain Customer Engagement Hub

    The platform suits contact centers and enterprises that need shared workflows, case tracking and knowledge across customer channels.

    Web · iOS · Android · API
    7.8 Visit Specs
  13. 13 Pega Customer Service

    Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.

    Free trial Web · iOS · Android · API
    7.8 Visit Specs
  14. 14 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.7 Visit Specs
  15. 15 Dixa
    From €89/mo API
    7.4 Visit Specs
  16. 16 Kapture CRM

    It suits enterprise teams in areas such as BFSI, retail, travel, digital-native businesses, and energy and utilities.

    Web · API
    7.4 Visit Specs
  17. 17 Sprinklr Service
    Web · API
    7.4 Visit Specs
  18. 18 SAP Commerce Cloud
    Web · API
    7.3 Visit Specs
  19. 19 HubSpot Live Chat
    Free plan Web · iOS · Android
    7.1 Visit Specs
  20. 20 Jio CRM

    Jio CRM is aimed at service providers and operators delivering communications services.

    7.1 Visit Specs
  21. 21 Freshdesk Omni (formerly Freshworks Customer Service Suite)
    From $29/mo Web
    6.9 Visit Specs
  22. 22 Salesforce Service Cloud
    From $25/mo API
    6.8 Visit Specs
  23. 23 TeamSupport
    From $45/mo API
    6.8 Visit Specs
  24. 24 Kapture CX
    API
    6.7 Visit Specs
  25. 25 Microsoft Dynamics 365 Human Resources Recruiting
    From $4/mo Web
    6.5 Visit Specs
How this list is ordered. Specifiction scores each tool on how fully its maker documents it, whether its prices are published, where the research puts it, the platforms it runs on and whether it can be tried for free (how we rank). Makers can also buy a numbered place (how Specifiction is paid for).

Free-plan availability and paid-from pricing can help you assess access and cost alongside the capabilities your team needs. 1CRM, Vtiger CRM, and Intercom are among the named options, with Freshdesk also included. Consider which channels your customers use and how your team tracks requests and service commitments when comparing the listed features.

Compare 1CRM and Intercom Get a place on this list

More in Customer ServiceThe whole topic →