1CRM vs Intercom
1CRM
1crm.comIntercom
intercom.comSide by side
| Figure | 1CRM | Intercom |
|---|---|---|
| Price from | $1.08/mo | $0.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 18 | 11 |
| Spec score · Customer Service CRM Software | 9.5 (#1) | 8.8 (#2) |
| Customization | Studio, Module Designer and PDF Form Designer support custom fields, layouts, modules and generated business documents. | Teams can customize Messenger tone, style, and design. |
| Founded | 2005 | 2011 |
| Free plan | Yes | No |
| Free trial | Yes | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. |
| Headquarters | Victoria, British Columbia, Canada | San Francisco, California, United States |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
| Paid from | 13 | 29 |
Plans
1CRM
- Startup (cloud subscription)$13 a year
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20 a year
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29 a year
- Professional (month-to-month)$33 a month
- Enterprise (annual)$34 a year
- Enterprise (month-to-month)$39 a month
- Startup Cloud annual$13 a month
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
1CRM
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.