1CRM
1crm.com
What it is
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
Spec sheet
- What it does
- 1CRM combines CRM with sales, marketing, order management, customer service, project management, accounting-related workflows and general business administration.Read 14 Oct 2026 · g2.com
- Free plan
- YesRead 23 Sep 2026 · 1crm.com
- Paid from
- 13Read 23 Sep 2026 · 1crm.com
- Integrations
- Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections.Read 14 Oct 2026 · 1crm.com
- Mobile apps
- The Google Play app supports service calls, lead/contact/organization creation, events, projects, tasks, dialing, navigation, presence reporting and GPS worker tracking.Read 14 Oct 2026 · play.google.com
- Headquarters
- Victoria, British Columbia, CanadaRead 28 Sep 2026 · 1crm.com
- Founded
- 2005Read 28 Sep 2026 · 1crm.com
- API authentication
- The API supports Basic authentication and OAuth 2, with OAuth recommended when possible; API calls normally require SSL.Read 14 Oct 2026 · 1crm.com
- API extensibility
- Developers can add custom API endpoint groups and endpoint classes from extension modules, with documented scopes, parameters and responses.Read 14 Oct 2026 · 1crm.com
- Company founding
- 1CRM Corporation states that it was founded in 1997 and is headquartered in Victoria, British Columbia.Read 14 Oct 2026 · 1crm.com
- Customer service
- Service management provides case and bug tracking, service contracts, knowledge-base articles, service charts and reporting.Read 14 Oct 2026 · 1crm.com
- Customization
- Studio, Module Designer and PDF Form Designer support custom fields, layouts, modules and generated business documents.Read 14 Oct 2026 · 1crm.com
- Documentation
- The vendor publishes user, implementation, developer and mobile guides plus an online help system and video channel.Read 14 Oct 2026 · 1crm.com
- Free trial
- YesRead 23 Sep 2026 · 1crm.com
- Limit: integration gaps
- G2 reviewers report missing native integrations and difficulty connecting specialized production systems without custom API work.Read 14 Oct 2026 · g2.com
- Limit: interface and learning curve
- G2 reviewers repeatedly describe the interface as dated or cluttered and say configuration and onboarding can require substantial learning.Read 14 Oct 2026 · g2.com
- Limit: support consistency
- Capterra and GetApp reviews include complaints about unanswered questions, delayed responses and inconsistent support quality.Read 14 Oct 2026 · getapp.com
- Marketing automation
- Marketing tools include website lead capture, drip campaigns, dynamic target lists, partner commissions and the Lead Guerrilla newsletter/workflow platform.Read 14 Oct 2026 · 1crm.com
- Mobile app
- YesRead 23 Sep 2026 · 1crm.com
- News: 1CRM 9.1
- The company announced 1CRM 9.1 on April 24, 2026, highlighting web forms, graphical workflows, SSO, micro-dashlets and stock insights.Read 14 Oct 2026 · 1crm.com
- Order management
- Order management covers product catalogs, inventory, quotes, invoices, sales orders, purchase orders, bills, payments, discounts and credit notes.Read 14 Oct 2026 · 1crm.com
- Ownership
- CB Insights reports that 1CRM was acquired by Portage CyberTech, a Converge Technology Solutions subsidiary, in March 2022.Read 14 Oct 2026 · cbinsights.com
- PHP SDK
- 1CRM publishes an open-source PHP API client library installable with Composer and documents authentication, data, files, calendar events and examples.Read 14 Oct 2026 · 1crm.com
- Praise: all-in-one scope
- G2 reviewers repeatedly praise having CRM, marketing, support, projects, invoicing and order management in one centralized system.Read 14 Oct 2026 · g2.com
- Praise: customization and value
- TrustRadius reviewers describe the product as highly customizable, feature-complete, user-friendly and cost-effective for smaller organizations.Read 14 Oct 2026 · trustradius.com
- Project management
- Project features include templates, task assignments, resource tracking, Kanban and Gantt views, timesheets and expense reports.Read 14 Oct 2026 · 1crm.com
- QuickBooks integration
- The QuickBooks Online connector uses REST APIs and OAuth 2.0 for two-way synchronization of accounts, products, invoices, payments and quotes.Read 14 Oct 2026 · 1crm.com
- Rating on Apple App Store
- No rating displayed because the app has not received enough ratings or reviewsRead 14 Oct 2026 · apps.apple.com
- Rating on Capterra
- 4.3 out of 5 from 57 reviewsRead 14 Oct 2026 · capterra.com
- Rating on G2
- 4.3 out of 5 from 39 reviewsRead 14 Oct 2026 · g2.com
- Rating on GetApp
- 4.3 out of 5 from 57 reviewsRead 14 Oct 2026 · getapp.com
- Rating on Software Advice
- 4.3 out of 5 from the displayed user ratingsRead 14 Oct 2026 · softwareadvice.com
- Rating on TrustRadius
- 9 out of 10 from 89 reviews and ratingsRead 14 Oct 2026 · trustradius.com
- REST API
- The REST API is available at /api.php, returns JSON, supports data operations and is restricted to Professional and Enterprise editions.Read 14 Oct 2026 · 1crm.com
- Sales and opportunities
- The system tracks opportunities in a sales pipeline, supports forecasting, scheduled reports, customer history and follow-up automation.Read 14 Oct 2026 · 1crm.com
- Security controls
- 1CRM states that service portals use current TLS, customer data is encrypted in transit, deletion can be requested, and engineering staff receive secure-coding training.Read 14 Oct 2026 · 1crm.com
- Self-hosting
- On-premise deployment is supported on customer servers, with official documentation for Linux, Windows and macOS server environments.Read 14 Oct 2026 · 1crm.com
- Source availability and licence
- Customers receive source code and may modify it for internal use, but the product is commercially licensed and proprietary rather than OSI open source.Read 14 Oct 2026 · 1crm.com
- System requirements
- Documentation describes LAMP/WAMP deployments using Apache, PHP and MySQL/MariaDB, with browser support including current Chrome, Safari and Firefox.Read 14 Oct 2026 · 1crm.com
- Visual sales pipeline
- YesRead 23 Sep 2026 · 1crm.com
- WooCommerce integration
- Enterprise includes WooCommerce synchronization for accounts, contacts, orders, invoices, products, categories and order statuses.Read 14 Oct 2026 · 1crm.com
- Zapier integration
- The Zapier connector links 1CRM to more than 1,000 SaaS applications and supports workflows involving leads, accounting, projects and e-commerce.Read 14 Oct 2026 · 1crm.com
Plans and prices
Startup (cloud subscription) $13 a year Per user/month billed annually Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user Read 23 Sep 2026 · 1crm.com
Startup (cloud subscription, month-to-month) $15 a month Month-to-month Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user Read 23 Sep 2026 · 1crm.com
Startup (free on-premise) Free Free forever on-premise Maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB storage per user Read 23 Sep 2026 · 1crm.com
Startup+ (annual) $20 a year Per user/month billed annually Maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB storage per user Read 23 Sep 2026 · 1crm.com
Startup+ (month-to-month) $23 a month Month-to-month Maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB storage per user Read 23 Sep 2026 · 1crm.com
Professional (annual) $29 a year Per user/month billed annually Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2 GB storage per user Read 23 Sep 2026 · 1crm.com
Professional (month-to-month) $33 a month Month-to-month Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2 GB storage per user Read 23 Sep 2026 · 1crm.com
Enterprise (annual) $34 a year Per user/month billed annually Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2.5 GB storage per user Read 23 Sep 2026 · 1crm.com
Enterprise (month-to-month) $39 a month Month-to-month Unlimited users · Unlimited accounts · Unlimited targets/leads/contacts · 2.5 GB storage per user Read 23 Sep 2026 · 1crm.com
Startup Cloud annual $13 a month per user/month billed annually maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB/user storage · cloud Read 14 Oct 2026 · 1crm.com
Startup Cloud monthly $15 a month month-to-month maximum 3 users · 300 accounts · 750 targets/leads/contacts · 1 GB/user storage · cloud Read 14 Oct 2026 · 1crm.com
Startup+ $20 a month per user/month billed annually maximum 10 users · 600 accounts · 1,500 targets/leads/contacts · 1 GB/user storage · cloud or on-premise Read 14 Oct 2026 · 1crm.com
Strong points and limits
Strong points
- Includes a visual sales pipeline and marketing automation.
- Available on web, desktop and mobile platforms.
- Free on-premise Startup plan is listed.
- Professional and Enterprise cloud tiers allow unlimited users.
Limits
- Free Startup is capped at three users.
- Free Startup includes 1 GB storage per user.
- Cloud Startup costs $15 a month per user month-to-month.
Who it suits
1CRM suits sales and marketing teams looking for a CRM with a visual pipeline and marketing automation. Its plan options include a limited free on-premise tier and cloud subscriptions with different user caps.
1CRM in depth
Read the full write-up
Overview
1CRM is a CRM for businesses that want sales and marketing tools with a choice of cloud subscription or on-premise deployment. Its appeal is the unusually broad range of deployment options; the trade-off is that lower-cost plans impose tight caps on users and records.
Key features
Visual sales pipeline: Gives teams a visual way to track sales opportunities, a useful core function for managing a sales process.
Marketing automation: Adds marketing capabilities alongside CRM functions, making 1CRM relevant to teams looking to bring those activities together.
Mobile apps: Mobile access is supported, and the platform runs on iOS and Android as well as web, Windows, macOS, and Linux.
Deployment choice: Cloud plans suit teams that prefer a subscription, while on-premise options include a free tier and perpetual licenses.
Pricing
1CRM has a freemium model, with a 30-day trial and paid cloud subscriptions from $13 a year, billed per user/month annually. The plan names and terms distinguish annual per-user pricing from month-to-month pricing; check the billing period carefully when comparing costs.
PlanPrice and billingLimitsStartup (cloud subscription)$13 a year; per user/month billed annuallyMaximum 3 users; 300 accounts; 750 targets/leads/contacts; 1 GB storage per userStartup (cloud subscription, month-to-month)$15 a month; month-to-monthMaximum 3 users; 300 accounts; 750 targets/leads/contacts; 1 GB storage per userStartup (free on-premise)free; free forever on-premiseMaximum 3 users; 300 accounts; 750 targets/leads/contacts; 1 GB storage per userStartup+ (annual)$20 a year; per user/month billed annuallyMaximum 10 users; 600 accounts; 1,500 targets/leads/contacts; 1 GB storage per userStartup+ (month-to-month)$23 a month; month-to-monthMaximum 10 users; 600 accounts; 1,500 targets/leads/contacts; 1 GB storage per userProfessional (annual)$29 a year; per user/month billed annuallyUnlimited users, accounts, and targets/leads/contacts; 2 GB storage per userProfessional (month-to-month)$33 a month; month-to-monthUnlimited users, accounts, and targets/leads/contacts; 2 GB storage per userEnterprise (annual)$34 a year; per user/month billed annuallyUnlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per userEnterprise (month-to-month)$39 a month; month-to-monthUnlimited users, accounts, and targets/leads/contacts; 2.5 GB storage per userProfessional (on-premise perpetual license)$405 a month; one-time payment/userUnlimited accounts and targets/leads/contactsEnterprise (on-premise perpetual license)$585 a month; one-time payment/userUnlimited accounts and targets/leads/contactsStartup is for a very small team: the 3-user ceiling and 300-account cap apply whether you pay monthly, annually, or choose the free on-premise plan. Startup+ doubles those record limits and allows up to 10 users, but still has a firm team-size ceiling. Professional removes the user and record caps, so it is the practical step up for growing teams; Enterprise raises per-user storage from 2 GB to 2.5 GB. The on-premise perpetual licenses are positioned for buyers seeking that deployment model, but their listed limits cover accounts and contacts rather than users or storage.
Platforms
1CRM supports web, Windows, macOS, Linux, iOS, and Android. That range makes it a plausible option for teams spanning desktop and mobile environments, though the specific mobile capability is not a reason by itself to overlook plan caps.
Who it's for
1CRM is best suited to small and midsize businesses that want sales pipeline and marketing automation capabilities and value a choice between cloud and on-premise plans. The free on-premise Startup tier is a way to keep costs down for teams of up to three users that can live within its account and contact limits. Teams expecting to exceed those ceilings should look at Professional, while buyers needing more storage per user can justify Enterprise. It is less suitable for teams that need uncapped growth at entry-level prices.
Pros and cons
Pro: The free on-premise plan has the same stated user, account, contact, and per-user storage limits as paid Startup, giving a small team a no-cost way to use 1CRM on-premise.
Pro: Cloud, free on-premise, and perpetual-license options give buyers multiple deployment and payment approaches.
Pro: Professional and Enterprise remove the listed user and record caps, making them more accommodating as teams and databases grow.
Con: Startup and Startup+ cap users and records, so teams can outgrow the cheaper tiers even if their feature needs remain modest.
Con: The annual cloud amounts are per user/month billed annually, while the monthly plans are month-to-month; buyers must compare like billing terms rather than treating the annual figure as a one-time yearly total.
Alternatives
For a broader browse, see CRM Software or Customer Service CRM Software. Choose Vtiger CRM if its free One Pilot tier's cap of 10 users and 3,000 records better matches a team that needs more room than 1CRM Startup. Intercom is a paid option with a $19 a month Essential plan billed annually and a shared inbox and ticketing system, so consider it when those capabilities matter more than 1CRM's listed sales and marketing emphasis. eGain Customer Engagement Hub is another paid alternative. Freshdesk offers a free program for 1–2 agents for six months and a Growth plan at $19 a month billed annually, making it worth comparing if a customer-service-oriented plan fits better. Kustomer is a paid alternative with custom pricing. Pega CRM is a paid alternative with a free trial. Oracle Siebel CRM is a paid option with a $400.00 USD one-time Industry Base Option for an Application User. Agentforce Contact Center is a paid alternative with plans at $125 a month and $250 a month, so compare it when its contact-center plans are a better fit.
Verdict
Choose 1CRM if you want sales and marketing capabilities with cloud and on-premise choices, especially if its free on-premise tier fits a team of three or fewer. The principal reason to look elsewhere is the restrictive user and record caps on its low-cost plans; teams that need more room must move to Professional or Enterprise.
Verdict
1CRM offers sales and marketing functions across cloud and on-premise plans. Review the user, account and storage limits alongside the billing term before choosing a tier.
Where Specifiction places it
- Customer Service CRM Software#1 of 269.5
- CRM Software#25 of 2449.1
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