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Oracle Siebel CRM

oracle.com

From $68.75/mo WebWindowsiOSAndroidAPISelf-hosted
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Spec score 8.4 #5 of 26 in Customer Service CRM Software

What it is

Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.

Spec sheet

Deployment
Siebel CRM can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure.Read 1 Oct 2026 · oracle.com
API
Siebel exposes REST APIs for application integration and automated CI/CD migration and deployment.Read 14 Oct 2026 · oracle.com
Integrations
Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange.Read 14 Oct 2026 · oracle.com
Mobile apps
Oracle documents connected and disconnected mobile applications distributed through Apple App Store and Google Play; Siebel Remote works on Windows desktops, laptops and tablets.Read 14 Oct 2026 · docs.oracle.com
Security
Siebel supports LDAP authentication and TLS encryption for communications between CRM components, web servers and clients.Read 14 Oct 2026 · docs.oracle.com
License
Oracle licensing information describes Siebel CRM as commercial software with restricted-use licenses, including a restricted Oracle Open Integration license.Read 14 Oct 2026 · docs.oracle.com
API documentation
Oracle publishes a REST API Guide and OpenAPI specification material, including outbound REST service configuration through Web Tools.Read 14 Oct 2026 · docs.oracle.com
APIs and automation
RESTful APIs support automated CI/CD pipelines for application migration and deployment.Read 1 Oct 2026 · oracle.com
Apple app availability
The Siebel app is listed as free, developed by Oracle America, Inc., for iPhone and iPad, with offline caching and synchronization.Read 14 Oct 2026 · apps.apple.com
Audience and industries
Oracle positions Siebel for organizations across industries, with specialized solutions including financial services, communications, consumer goods, hospitality, transportation, and public sector.Read 1 Oct 2026 · oracle.com
Commerce
Commerce functions include customer portals, catalogs, carts, dynamic pricing, product bundles, pricing analytics and quote-to-order lifecycle management.Read 14 Oct 2026 · oracle.com
Commerce capabilities
Siebel Order Management captures quotes and orders and integrates with back-office ERP applications across the end-to-end sales process.Read 1 Oct 2026 · oracle.com
Company founded
Oracle's LinkedIn company page lists 1977 as its founding year.Read 14 Oct 2026 · linkedin.com
Company headquarters
Oracle's LinkedIn company page lists Austin, Texas as headquarters.Read 14 Oct 2026 · linkedin.com
Company legal name
Oracle Corporation is the legal registrant name shown in Oracle's SEC filing.Read 14 Oct 2026 · sec.gov
Company size
LinkedIn classifies Oracle as having 10,001+ employees.Read 14 Oct 2026 · linkedin.com
Containers and database
Siebel can be deployed as Docker containers with Kubernetes and is certified to run with Oracle Autonomous Database.Read 1 Oct 2026 · oracle.com
Customer service
Service modules include multichannel service, knowledge, contextual search, dispatch, mobile access, parts logistics, inventory, depot repair, invoicing and analytics.Read 14 Oct 2026 · oracle.com
Customization
Open UI, browser-based Web Tools, Workspaces, scripting, workflows and business services allow extensive application and process customization.Read 14 Oct 2026 · oracle.com
Deployment choices
Siebel can run in a customer data center, Oracle Cloud Infrastructure, or as Docker containers orchestrated by Kubernetes.Read 14 Oct 2026 · oracle.com
Developer workflow
Workspaces provide versioning, governance and parallel development so multiple developers can configure and test concurrently.Read 14 Oct 2026 · oracle.com
Documentation depth
Oracle provides Bookshelf guides for administration, installation, database upgrades, Kubernetes deployment, Open UI configuration, search and REST APIs, plus large HTML and PDF release libraries.Read 14 Oct 2026 · docs.oracle.com
Enterprise CRM platform
Siebel is an enterprise CRM platform with 21 industry-specific applications, high scalability, deep configurability, and an open cloud-native architecture.Read 1 Oct 2026 · docs.oracle.com
Field service
Field Service supports call routing, asset management, onsite invoicing, mobile connectivity and real-time scheduling integration.Read 14 Oct 2026 · oracle.com
Industry coverage
Oracle offers Siebel industry solutions for financial services, communications, utilities, life sciences, public sector, transportation, hospitality and consumer goods.Read 14 Oct 2026 · oracle.com
Integration
Siebel integrates across UI, business, and database layers and supports Microsoft Exchange synchronization for contacts, calendars, and tasks.Read 1 Oct 2026 · oracle.com
Limit: G2
Reviewers repeatedly report an outdated or dense interface, slow processing, steep learning curve, complex setup and heavy administration.Read 14 Oct 2026 · g2.com
Limit: Gartner Peer Insights
A listed peer dislike is contract negotiation, while the page describes pricing as quote-based and not publicly listed.Read 14 Oct 2026 · gartner.com
Limit: Software Advice
Review summaries report early-2000s-looking screens, slowness and recurring outages during peak enrollment periods.Read 14 Oct 2026 · softwareadvice.com
Limit: TrustRadius
Individual reviewers cite outdated interfaces, bugs, slow data retrieval, difficult beginner use and limited order-processing detail.Read 14 Oct 2026 · trustradius.com
Marketing
Marketing capabilities include campaign, permission-based email, event, resource, web and loyalty marketing.Read 14 Oct 2026 · oracle.com
Marketing capabilities
Siebel Marketing provides campaign, email, events, resource, web, and loyalty marketing functions for B2B and B2C organizations.Read 1 Oct 2026 · oracle.com
Notable licensing limit
All modules except those identified as not requiring CRM Base require a Siebel CRM Base license, and industry solutions require both the industry base option and CRM Base.Read 1 Oct 2026 · oracle.com
Order management
The product supports quotes, proposals, product configuration, contracts and order submission for complex multi-location accounts.Read 14 Oct 2026 · oracle.com
Praise: G2
Reviewers repeatedly praise centralized customer data, reliability, complex workflow handling, analytics, scalability and customization.Read 14 Oct 2026 · g2.com
Praise: Software Advice
Review summaries praise client and account management, linked navigation, analysis tools and usefulness for large financial and operational organizations.Read 14 Oct 2026 · softwareadvice.com
Praise: TrustRadius
TrustRadius summarizes praise for quote and order handling, complaint escalation and flexible configuration.Read 14 Oct 2026 · trustradius.com
Product purpose
Siebel CRM manages and automates customer-service work across channels, including cases, service requests, knowledge, workflows, contact centers, portals and field service.Read 14 Oct 2026 · gartner.com
Rating on Apple App Store
5.0 out of 5 from 1 ratingRead 14 Oct 2026 · apps.apple.com
Rating on G2
3.5 out of 5 from 468 reviewsRead 14 Oct 2026 · g2.com
Rating on Gartner Peer Insights
4.2 out of 5 from 54 ratingsRead 14 Oct 2026 · gartner.com
Rating on Google Play
No user rating or review count is displayed on the opened listing; the app shows 10K+ downloads.Read 14 Oct 2026 · play.google.com
Rating on Software Advice
4.1 out of 5 from 51 reviewsRead 14 Oct 2026 · softwareadvice.com
Rating on TrustRadius
8.3 out of 10 from 110 reviews and ratingsRead 14 Oct 2026 · trustradius.com
Release status
The Siebel CRM 26.2 update documentation states that the release contains no new features and therefore no bookshelf updates.Read 14 Oct 2026 · oracle.com
Sales capabilities
The sales application supports account, opportunity, and territory management, sales coaching, forecasting, order management, mobile selling, and partner relationship management.Read 1 Oct 2026 · oracle.com
Sales management
Sales features cover territories, leads, opportunities, contacts, account histories, forecasting and sales coaching.Read 14 Oct 2026 · oracle.com
Security standards
Siebel CRM supports LDAP authentication, TLS communications encryption, AES data encryption, authentication, authorization, audit trails, and mobile-device security.Read 1 Oct 2026 · docs.oracle.com
Self-hosting details
Oracle Cloud Manager supports bring-your-own VCN, database, Kubernetes cluster, namespace and file systems for OCI deployments.Read 14 Oct 2026 · docs.oracle.com
Service capabilities
Siebel Service covers multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics.Read 1 Oct 2026 · oracle.com
Support commitment
Oracle says Premier Support for Siebel Continuous Innovation releases on premises will continue through at least 2037.Read 1 Oct 2026 · oracle.com
Testing and monitoring
Siebel includes click-to-record automated testing, Application Response Management performance profiling and usage-pattern tracking.Read 14 Oct 2026 · oracle.com
User experience
Its standards-based Open UI framework provides responsive browser access on any device and supports tailored user experiences.Read 1 Oct 2026 · oracle.com
Warranty management
Warranty functionality handles administration, claims, settlements, supplier recovery and business intelligence.Read 14 Oct 2026 · oracle.com

Plans and prices

Siebel CRM Industry Base Option $400, paid once per Application User Communications, Financial Services, Life Sciences, Manufacturing, Distribution, or Public Sector options Read 1 Oct 2026 · oracle.com
Siebel Mobile $575, paid once per Application User Employee application module Read 1 Oct 2026 · oracle.com
Siebel CRM Base Software Update License & Support $825 a year per Application User Annual support fee; includes product upgrades and 24x7 technical support Read 1 Oct 2026 · oracle.com
Siebel CRM Base $3,750, paid once per Application User Every Siebel customer must license at least one base application Read 1 Oct 2026 · oracle.com
Siebel CRM Priced on request Custom quote · no public plan details Read 14 Oct 2026 · softwareadvice.com

Every Oracle Siebel CRM plan and price →

Strong points and limits

Strong points

  • 21 industry-specific applications.
  • Covers sales, marketing, service, and order management.
  • Runs in a customer data center or cloud.
  • RESTful APIs support application migration and deployment pipelines.
  • Supports LDAP authentication, encryption, and audit trails.

Limits

  • Siebel CRM Base costs $3,750, paid once per Application User.
  • Annual Base update license and support costs $825 a year per Application User.
  • Most modules require a CRM Base license.

Who it suits

Siebel suits organizations seeking CRM applications across sales, marketing, service, and order management, with customer-data-center or cloud deployment options.

Verdict

Siebel CRM spans core CRM functions and provides multiple deployment and integration options. Buyers should account for the required base license and annual support costs when evaluating its paid plans.

Where Specifiction places it

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