Microsoft Dynamics 365 Sales vs Oracle Siebel CRM
Microsoft Dynamics 365 Sales
microsoft.comOracle Siebel CRM
oracle.comSide by side
| Figure | Microsoft Dynamics 365 Sales | Oracle Siebel CRM |
|---|---|---|
| Price from | $4/mo | $68.75/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 11 | 5 |
| Spec score · Customer Service CRM Software | 8.7 (#3) | 8.4 (#5) |
| Spec score · Manufacturing CRM Software | 8.8 (#8) | 8.5 (#15) |
| Spec score · Customer Relationship Management - Enterprise Software | 8.8 (#6) | 8.5 (#10) |
| Customization | Users can configure fields, dashboards, and views to match their organization’s sales methodology and extend sales processes with Power Platform. | Open UI, browser-based Web Tools, Workspaces, scripting, workflows and business services allow extensive application and process customization. |
| Integrations | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. | Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | Siebel supports LDAP authentication and TLS encryption for communications between CRM components, web servers and clients. |
Plans
Microsoft Dynamics 365 Sales
- Dynamics 365 Human Resources Self Service$4 a month
- Dynamics 365 Sales free trialPriced on request
- Dynamics 365 Sales free trialPrice not published
- Dynamics 365 Sales Professional$65 a month
- Dynamics 365 Human Resources$135 a month
- Dynamics 365 Sales Enterprise Edition$105 a month
- Dynamics 365 Sales Premium$150 a month
- Microsoft Relationship SalesPriced on request
- Dynamics 365 Sales Professional$65 a year
- Dynamics 365 Sales Enterprise Edition$105 a year
Oracle Siebel CRM
- Siebel CRM Industry Base Option$400, paid once
- Siebel Mobile$575, paid once
- Siebel CRM Base Software Update License & Support$825 a year
- Siebel CRM Base$3,750, paid once
- Siebel CRMPriced on request
In their own words
Microsoft Dynamics 365 Sales
Microsoft Dynamics 365 Sales has no write-up on Specifiction yet; its figures are above.
Oracle Siebel CRM
Oracle Siebel CRM is an enterprise CRM platform offering 21 industry-specific applications across sales, marketing, service, and order management. It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. Sales tools cover accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing provides campaign, email, events, resource, web, and loyalty functions for B2B and B2C organizations. Service capabilities include multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and integrates with back-office ERP applications. Open UI enables responsive browser access; RESTful APIs support automated application migration and deployment pipelines. Siebel also supports Docker containers with Kubernetes and is certified with Oracle Autonomous Database. Plans include Siebel CRM Base at $3,750, paid once per Application User and Base Software Update License & Support at $825 a year per Application User. Most modules require a CRM Base license.