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YundaDesk

yundadesk.com

From $20/mo Free plan WebAndroidAPI
Visit yundadesk.com
Spec score 8.4 #9 of 40 in AI Customer Service Software

What it is

YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance and a knowledge base. It brings conversations from WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget and a custom API into one service. The listed plans provide unlimited agents, channels, conversations and messages. YundaDesk uses a hybrid AI resolution model, with monthly credit allowances that vary by plan. Free includes 1,000 AI credits per month. Starter costs $20 a month and includes 10,000 credits; Pro costs $200 a month and includes 100,000. Enterprise has unlimited AI credits and no listed price. YundaDesk offers a free plan and paid plans from 20.0 /mo. The service runs on the web and is headquartered in Shenzhen, Guangdong, China.

Spec sheet

What it does
YundaDesk is SaaS for omnichannel AI customer service, team collaboration and marketing automation for cross-border commerce and global teams.Read 21 Oct 2026 · yundadesk.com
Integrations
Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets.Read 21 Oct 2026 · yundadesk.com
Headquarters
Shenzhen, Guangdong, ChinaRead 4 Oct 2026 · yundadesk.com
AI agent
The AI agent answers routine order, shipping, return and sizing questions first, then hands uncertain or risky cases to people with context.Read 21 Oct 2026 · yundadesk.com
AI governance
Refunds, price changes and outbound messages require permission and confirmation or human approval, and AI learning changes require review before activation.Read 21 Oct 2026 · yundadesk.com
Automation
Routing, response-time limits, auto-replies and workflow rules automate repetitive support work.Read 21 Oct 2026 · yundadesk.com
Company capital
BOSS Zhipin lists registered capital of 3 million Chinese yuan.Read 21 Oct 2026 · m.zhipin.com
Company financing
BOSS Zhipin marks the company as not requiring financing.Read 21 Oct 2026 · m.zhipin.com
Company founded
BOSS Zhipin lists Shenzhen Zhi’an Technology Co., Ltd. as established on March 7, 2017.Read 21 Oct 2026 · m.zhipin.com
Company size
BOSS Zhipin categorizes the company as having 20–99 employees.Read 21 Oct 2026 · m.zhipin.com
Customer profiles
Unified customer profiles retain preferences, history, unresolved items and handoff context across channels.Read 21 Oct 2026 · yundadesk.com
Documentation
The public help center covers setup, channels, inbox operations, AI configuration, knowledge, learning, Yuna, outreach, billing and security troubleshooting.Read 21 Oct 2026 · yundadesk.com
Google Play app
The Android app lets existing users read and reply to conversations, transfer handoffs, view customer details and use Yuna to draft responses.Read 21 Oct 2026 · play.google.com
Google Play update
The Android listing reports an update dated October 4, 2026 with ten interface languages, cached conversations and improved translation and reply tools.Read 21 Oct 2026 · play.google.com
Knowledge base
Knowledge can be uploaded from documents, synchronized websites, connected document sources and team-maintained questions and answers.Read 21 Oct 2026 · yundadesk.com
Limit: AI allowance
When included AI credits run out, AI generation can pause while human support continues unless the customer tops up or upgrades.Read 21 Oct 2026 · yundadesk.com
Limit: channel authorization
Third-party channels require the relevant platform authorization and remain subject to that platform's rules and availability.Read 21 Oct 2026 · yundadesk.com
Limit: site maturity
ScamAdviser reports a young domain, hidden WHOIS ownership and low Tranco traffic ranking.Read 21 Oct 2026 · scamadviser.com
Limit: WeChat rules
WeChat Customer Service replies follow a 48-hour window and a maximum of five messages after the latest customer message.Read 21 Oct 2026 · yundadesk.com
Limit: WhatsApp availability
The help center states that, as of October 7, 2026, WhatsApp channel creation was in maintenance and unavailable in the demonstrated workspace.Read 21 Oct 2026 · yundadesk.com
Omnichannel inbox
The product brings channels such as WhatsApp, Zalo, YouTube, email and website widgets into one workspace.Read 21 Oct 2026 · yundadesk.com
Privacy statement
The security center says YundaDesk does not sell personal information and does not use raw enterprise data to train public models for other customers unless authorized.Read 21 Oct 2026 · yundadesk.com
Proactive outreach
Outreach supports abandoned-cart, delivery-issue and restock follow-ups in draft-only, approval-based or guarded automatic modes.Read 21 Oct 2026 · yundadesk.com
Public API
The custom API accepts signed JSON message posts and sends agent or AI replies to a customer callback URL with idempotency handling.Read 21 Oct 2026 · yundadesk.com
Rating on G2
0.0 out of 5 from 0 reviewsRead 21 Oct 2026 · g2.com
Rating on Google Play
No rating or review count was displayed on the opened listingRead 21 Oct 2026 · play.google.com
SaaS delivery
The company describes YundaDesk as a subscription software service rather than a self-hosted product.Read 21 Oct 2026 · yundadesk.com
ScamAdviser assessment
ScamAdviser labels yundadesk.com likely safe but gives a fair trust assessment with a displayed trust score of 0.Read 21 Oct 2026 · scamadviser.com
Security controls
YundaDesk isolates data by workspace and applies role-based member permissions.Read 21 Oct 2026 · yundadesk.com
System requirements
The WordPress integration requires WordPress 6.2 or newer, PHP 7.4 or newer and WooCommerce 8.2 or newer for store features.Read 21 Oct 2026 · yundadesk.com
Translation
Messages can be translated for agents while replies are sent in the customer's language, with a built-in translator and DeepL app integration.Read 21 Oct 2026 · yundadesk.com
Widget extensibility
The website widget is installed with a JavaScript script and supports signed customer identity tokens using HS256 JWTs.Read 21 Oct 2026 · yundadesk.com

Plans and prices

Free Free $0 Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 1,000 AI credits/month · YundaDesk branding remains Read 21 Oct 2026 · yundadesk.com
Starter $20 a month $20/month Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 10,000 AI credits/month · Remove YundaDesk branding Read 21 Oct 2026 · yundadesk.com
Pro $200 a month $200/month Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · 100,000 AI credits/month · Remove YundaDesk branding Read 21 Oct 2026 · yundadesk.com
Enterprise Priced on request Custom Unlimited agents · Unlimited channels · Unlimited conversations · Unlimited messages · Unlimited AI credits · Remove YundaDesk branding Read 21 Oct 2026 · yundadesk.com

Every YundaDesk plan and price →

Strong points and limits

Strong points

  • Unlimited agents, channels and conversations
  • Supports 11 listed communication channels
  • Ticketing and routing automation
  • Hybrid AI resolution model
  • Free plan with 1,000 monthly AI credits

Limits

  • Pro costs $200 a month
  • AI credits vary by plan
  • Web platform only

Who it suits

YundaDesk suits support teams handling many messaging and communication channels in one web service. It also fits teams seeking ticketing, routing automation, agent assistance and a knowledge base with hybrid AI resolution.

Verdict

YundaDesk centralizes a wide set of support channels while keeping agent, conversation and message allowances unlimited on every listed plan. Plan choice mainly changes monthly AI credits and price.

Where Specifiction places it

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