1CRM vs YundaDesk
1CRM
1crm.comYundaDesk
yundadesk.comSide by side
| Figure | 1CRM | YundaDesk |
|---|---|---|
| Price from | $1.08/mo | $20/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 18 | 4 |
| Spec score · Customer Service CRM Software | 9.5 (#1) | 8.4 (#6) |
| Documentation | The vendor publishes user, implementation, developer and mobile guides plus an online help system and video channel. | The public help center covers setup, channels, inbox operations, AI configuration, knowledge, learning, Yuna, outreach, billing and security troubleshooting. |
| Headquarters | Victoria, British Columbia, Canada | Shenzhen, Guangdong, China |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Documented connections include WhatsApp, Telegram, LINE, WeChat Customer Service, WordPress/WooCommerce, BigCommerce, SHOPLINE and website widgets. |
| Rating on G2 | 4.3 out of 5 from 39 reviews | 0.0 out of 5 from 0 reviews |
| Security controls | 1CRM states that service portals use current TLS, customer data is encrypted in transit, deletion can be requested, and engineering staff receive secure-coding training. | YundaDesk isolates data by workspace and applies role-based member permissions. |
| System requirements | Documentation describes LAMP/WAMP deployments using Apache, PHP and MySQL/MariaDB, with browser support including current Chrome, Safari and Firefox. | The WordPress integration requires WordPress 6.2 or newer, PHP 7.4 or newer and WooCommerce 8.2 or newer for store features. |
| What it does | 1CRM combines CRM with sales, marketing, order management, customer service, project management, accounting-related workflows and general business administration. | YundaDesk is SaaS for omnichannel AI customer service, team collaboration and marketing automation for cross-border commerce and global teams. |
Plans
1CRM
- Startup (cloud subscription)$13 a year
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20 a year
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29 a year
- Professional (month-to-month)$33 a month
- Enterprise (annual)$34 a year
- Enterprise (month-to-month)$39 a month
- Startup Cloud annual$13 a month
In their own words
1CRM
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
YundaDesk
YundaDesk is a web-based customer support platform with ticketing workflows, routing automation, agent assistance and a knowledge base. It brings conversations from WhatsApp, Messenger, Instagram, LINE, Telegram, Zalo, YouTube, WeChat Customer Service, email, a website widget and a custom API into one service. The listed plans provide unlimited agents, channels, conversations and messages. YundaDesk uses a hybrid AI resolution model, with monthly credit allowances that vary by plan. Free includes 1,000 AI credits per month. Starter costs $20 a month and includes 10,000 credits; Pro costs $200 a month and includes 100,000. Enterprise has unlimited AI credits and no listed price. YundaDesk offers a free plan and paid plans from 20.0 /mo. The service runs on the web and is headquartered in Shenzhen, Guangdong, China.