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Customer Service CRM Software

Alternatives to 1CRM

1CRM combines a visual sales pipeline, marketing automation, and a mobile app in one CRM. It runs across web, Windows, macOS, Linux, iOS, and Android. Teams can start with a free on-premise plan, or choose cloud subscriptions from $13 per user per month with annual billing, alongside month-to-month and perpetual-license options. Startup tiers limit users, accounts, contacts, and storage, while Professional and Enterprise plans remove user and account limits. A 30-day trial is available.

  1. 01 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.8 Visit Specs
  2. 02 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.7 Visit Specs
  3. 03 LeadSquared

    LeadSquared suits sales, service, marketing, or field teams looking for a CRM with lead management and automation tools.

    Free trial Web · iOS · Android · API
    8.5 Visit Specs
  4. 04 Oracle Siebel CRM

    Siebel suits organizations seeking CRM applications across sales, marketing, service, and order management, with customer-data-center or cloud deployment options.

    From $68.75/mo Web · Windows · iOS · Android
    8.4 Visit Specs
  5. 05 YundaDesk

    YundaDesk suits support teams handling many messaging and communication channels in one web service.

    From $20/mo Free plan Web · Android · API
    8.4 Visit Specs
  6. 06 Zendesk Guide
    From $19/mo Free trial Web · Windows · macOS · iOS
    8.4 Visit Specs
  7. 07 Oracle Service
    From $70/mo Web · iOS · Android · API
    8.3 Visit Specs
  8. 08 Vtiger CRM

    Vtiger CRM suits marketing, sales, and support teams that need shared customer information and sales tools.

    From $12/mo Free plan iOS · Android
    8.3 Visit Specs
  9. 09 Sugar Serve
    Web · iOS · Android · API
    8.1 Visit Specs
  10. 10 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.9 Visit Specs
  11. 11 eGain Customer Engagement Hub

    The platform suits contact centers and enterprises that need shared workflows, case tracking and knowledge across customer channels.

    Web · iOS · Android · API
    7.8 Visit Specs
  12. 12 Pega Customer Service

    Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.

    Free trial Web · iOS · Android · API
    7.8 Visit Specs
  13. 13 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.7 Visit Specs
  14. 14 Dixa
    From €89/mo API
    7.4 Visit Specs
  15. 15 Kapture CRM

    It suits enterprise teams in areas such as BFSI, retail, travel, digital-native businesses, and energy and utilities.

    Web · API
    7.4 Visit Specs
  16. 16 Sprinklr Service
    Web · API
    7.4 Visit Specs
  17. 17 SAP Commerce Cloud
    Web · API
    7.3 Visit Specs
  18. 18 HubSpot Live Chat
    Free plan Web · iOS · Android
    7.1 Visit Specs
  19. 19 Jio CRM

    Jio CRM is aimed at service providers and operators delivering communications services.

    7.1 Visit Specs
  20. 20 Freshdesk Omni (formerly Freshworks Customer Service Suite)
    From $29/mo Web
    6.9 Visit Specs
  21. 21 Salesforce Service Cloud
    From $25/mo API
    6.8 Visit Specs
  22. 22 TeamSupport
    From $45/mo API
    6.8 Visit Specs
  23. 23 Kapture CX
    API
    6.7 Visit Specs
  24. 24 Microsoft Dynamics 365 Human Resources Recruiting
    From $4/mo Web
    6.5 Visit Specs
  25. 25 ServiceNow Customer Service Management AI Agents
    API
    6.3 Visit Specs

Choosing instead of 1CRM

Teams may look elsewhere when those capacity limits, platform needs, or pricing structure do not fit. Alternatives vary in starting cost, trial length, deployment options, and whether they add email synchronization, AI features, broader lead capture, or open-source access. Some support self-hosting or APIs; others narrow their platform coverage to mobile apps. Compare the user and account scale you need, how you want to host the CRM, and which sales, marketing, communication, or automation tools matter most. The right switch depends on the trade-off between 1CRM’s broad platform support and each alternative’s distinctive capabilities.

1CRM, head to head