Customer Service CRM Software
Alternatives to 1CRM
{"intro": "1CRM combines a visual sales pipeline, marketing automation, and a mobile app in one CRM. It runs across web, Windows, macOS, Linux, iOS, and Android. Teams can start with a free on-premise plan, or choose cloud subscriptions from $13 per user per month with annual billing, alongside month-to-month and perpetual-license options. Startup tiers limit users, accounts, contacts, and storage, while Professional and Enterprise plans remove user and account limits. A 30-day trial is available.\n\nTeams may look elsewhere when those capacity limits, platform needs, or pricing structure do not fit. Alternatives vary in starting cost, trial length, deployment options, and whether they add email synchronization, AI features, broader lead capture, or open-source access. Some support self-hosting or APIs; others narrow their platform coverage to mobile apps. Compare the user and account scale you need, how you want to host the CRM, and which sales, marketing, communication, or automation tools matter most. The right switch depends on the trade-off between 1CRM’s broad platform support and each alternative’s distinctive capabilities.", "rows": [{"ref": "sw:zoho-crm", "name": "Zoho CRM", "best_for": "Teams wanting AI and email sync", "pricing": "Free plan; paid from $14/user/mo (annual); 15-day trial", "key_difference": "Zoho CRM adds email sync and AI features while matching 1CRM’s visual pipeline and marketing automation.", "choose_when": "Choose it when email synchronization and AI matter more than 1CRM’s wider desktop and Linux coverage."}, {"ref": "sw:freshsales", "name": "Freshsales", "best_for": "Lower-cost CRM with AI and mobile", "pricing": "Free plan; paid from $9/user/mo (annual); 21-day trial", "key_difference": "Freshsales starts below 1CRM’s paid entry price and adds email sync, AI, and an extension.", "choose_when": "Choose it when a lower annual starting price and email, AI, or extension access outweigh 1CRM’s broader platforms."}, {"ref": "sw:eway-crm", "name": "eWay-CRM", "best_for": "Teams needing free contacts and companies", "pricing": "Free plan; paid from $20/user/mo; 14-day trial", "key_difference": "eWay-CRM offers a free plan with unlimited users and email sync, while 1CRM’s free plan caps users at three.", "choose_when": "Choose it when unlimited free users and email synchronization are worth its higher paid starting price."}, {"ref": "sw:hubspot-crm", "name": "HubSpot CRM", "best_for": "Mobile-first sales and marketing teams", "pricing": "Free plan; 14-day trial", "key_difference": "HubSpot CRM offers AI, email sync, and marketing automation, but its stated platforms are only Android and iOS.", "choose_when": "Choose it when mobile-only access is sufficient and those integrated sales and marketing features fit your team."}, {"ref": "sw:odoo-crm", "name": "Odoo CRM", "best_for": "Open-source, self-hosted pipeline management", "pricing": "Free plan", "key_difference": "Odoo CRM is open source and supports self-hosting, with broad lead capture and a drag-and-drop Kanban pipeline.", "choose_when": "Choose it when open-source deployment, varied lead sources, and Kanban opportunity tracking take priority over 1CRM."}, {"ref": "sw:suitecrm", "name": "SuiteCRM", "best_for": "Open-source teams unifying sales and service", "pricing": "Free plan; paid from £50/mo; 30-day trial", "key_difference": "SuiteCRM is open source and unifies sales, marketing, and service teams through a 360-degree business view.", "choose_when": "Choose it when self-hosting and a combined sales, marketing, and service CRM better match your organization."}]}
- 01 Intercom
Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.
From $0.99/mo Free trial Web · iOS · Android8.8 Visit Specs - 02 Microsoft Dynamics 365 Sales From $4/mo Free trial Web · iOS · Android · API8.7 Visit Specs
- 03 LeadSquared
LeadSquared suits sales, service, marketing, or field teams looking for a CRM with lead management and automation tools.
Free trial Web · iOS · Android · API8.5 Visit Specs - 04 Oracle Siebel CRM
Siebel suits organizations seeking CRM applications across sales, marketing, service, and order management, with customer-data-center or cloud deployment options.
From $68.75/mo Web · Windows · iOS · Android8.4 Visit Specs - 05 YundaDesk
YundaDesk suits support teams handling many messaging and communication channels in one web service.
From $20/mo Free plan Web · Android · API8.4 Visit Specs - 06
Zendesk Guide From $19/mo Free trial Web · Windows · macOS · iOS8.4 Visit Specs - 07 Oracle Service From $70/mo Web · iOS · Android · API8.3 Visit Specs
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Vtiger CRM Vtiger CRM suits marketing, sales, and support teams that need shared customer information and sales tools.
From $12/mo Free plan iOS · Android8.3 Visit Specs - 09 Sugar Serve Web · iOS · Android · API8.1 Visit Specs
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Kustomer Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.
Web · iOS · Android · API7.9 Visit Specs - 11
eGain Customer Engagement Hub The platform suits contact centers and enterprises that need shared workflows, case tracking and knowledge across customer channels.
Web · iOS · Android · API7.8 Visit Specs - 12
Pega Customer Service Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.
Free trial Web · iOS · Android · API7.8 Visit Specs - 13
Gladly Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.
Web · API7.7 Visit Specs - 14
Dixa From €89/mo API7.4 Visit Specs - 15
Kapture CRM It suits enterprise teams in areas such as BFSI, retail, travel, digital-native businesses, and energy and utilities.
Web · API7.4 Visit Specs - 16
Sprinklr Service Web · API7.4 Visit Specs - 17 SAP Commerce Cloud Web · API7.3 Visit Specs
- 18 HubSpot Live Chat Free plan Web · iOS · Android7.1 Visit Specs
- 19 Jio CRM
Jio CRM is aimed at service providers and operators delivering communications services.
7.1 Visit Specs - 20 Freshdesk Omni (formerly Freshworks Customer Service Suite) From $29/mo Web6.9 Visit Specs
- 21 Salesforce Service Cloud From $25/mo API6.8 Visit Specs
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TeamSupport From $45/mo API6.8 Visit Specs - 23 Kapture CX API6.7 Visit Specs
- 24 Microsoft Dynamics 365 Human Resources Recruiting From $4/mo Web6.5 Visit Specs
- 25 ServiceNow Customer Service Management AI Agents API6.3 Visit Specs