1CRM vs Sugar Serve
1CRM
1crm.comSugar Serve
sugarcrm.comSide by side
| Figure | 1CRM | Sugar Serve |
|---|---|---|
| Price from | $1.08/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 18 | 3 |
| Spec score · Customer Service CRM Software | 9.5 (#1) | 8.1 (#10) |
| Founded | 2005 | 2004 |
| Free plan | Yes | No |
| Headquarters | Victoria, British Columbia, Canada | Cupertino, California, United States |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Sugar supports native connectors and marketplace add-ons, with integrations for ERP and other back-office systems. |
| Rating on Apple App Store | No rating displayed because the app has not received enough ratings or reviews | 4.0 out of 5 from 76 ratings |
| Rating on Capterra | 4.3 out of 5 from 57 reviews | 5.0 out of 5 from 1 review |
| Rating on G2 | 4.3 out of 5 from 39 reviews | 4.5 out of 5 from 37 reviews |
| Rating on GetApp | 4.3 out of 5 from 57 reviews | 5.0 out of 5 from 1 review |
| Rating on Software Advice | 4.3 out of 5 from the displayed user ratings | 5.0 out of 5 from 1 review |
| Rating on TrustRadius | 9 out of 10 from 89 reviews and ratings | 9.0 out of 10 from 3 reviews |
| Security controls | 1CRM states that service portals use current TLS, customer data is encrypted in transit, deletion can be requested, and engineering staff receive secure-coding training. | Sugar describes encryption in transit and at rest, firewalls, vulnerability management, SIEM, DLP, penetration testing and a bug-bounty program. |
| What it does | 1CRM combines CRM with sales, marketing, order management, customer service, project management, accounting-related workflows and general business administration. | Sugar Serve is a customer-service CRM for unified customer context, case resolution, workflows, omnichannel engagement and self-service. |
Plans
1CRM
- Startup (cloud subscription)$13 a year
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20 a year
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29 a year
- Professional (month-to-month)$33 a month
- Enterprise (annual)$34 a year
- Enterprise (month-to-month)$39 a month
- Startup Cloud annual$13 a month
Sugar Serve
- ServePrice not published
- Sugar Serve (G-Cloud reseller listing)£64 a month
- Sugar Serve$80 a month
In their own words
1CRM
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
Sugar Serve
Sugar Serve has no write-up on Specifiction yet; its figures are above.