1CRM vs Zendesk Guide
1CRM
1crm.com
Zendesk Guide
zendesk.comSide by side
| Figure | 1CRM | Zendesk Guide |
|---|---|---|
| Price from | $1.08/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 18 | 10 |
| Spec score · Customer Service CRM Software | 9.5 (#1) | 8.4 (#7) |
| Documentation | The vendor publishes user, implementation, developer and mobile guides plus an online help system and video channel. | Official documentation includes getting-started tutorials, agent and administrator guides, REST API v2 references and Apps references. |
| Free plan | Yes | No |
| Headquarters | Victoria, British Columbia, Canada | San Francisco, California, United States |
| Integrations | Official integration material lists QuickBooks Online, Xero, Zapier, WooCommerce, Google services, Outlook, telephony and other third-party connections. | Zendesk Marketplace lists more than 1,200 apps, connectors, themes and partners. |
| Rating on Apple App Store | No rating displayed because the app has not received enough ratings or reviews | 4.4 out of 5 from 431 ratings |
| Rating on G2 | 4.3 out of 5 from 39 reviews | 4.3 out of 5 from 7,715 reviews |
| Rating on GetApp | 4.3 out of 5 from 57 reviews | 4.4 out of 5 from 4,054 reviews |
| Security controls | 1CRM states that service portals use current TLS, customer data is encrypted in transit, deletion can be requested, and engineering staff receive secure-coding training. | Zendesk describes SSO, two-factor authentication, IP restrictions, redaction, audit logs and optional BYOK encryption. |
| Paid from | 13 | 55 |
| System requirements | Documentation describes LAMP/WAMP deployments using Apache, PHP and MySQL/MariaDB, with browser support including current Chrome, Safari and Firefox. | The web application requires Windows or macOS, at least 8 GB RAM, 10 Mbps upload and download, and current Chrome, Firefox, Safari or Edge with JavaScript, cookies and local storage enabled. |
| What it does | 1CRM combines CRM with sales, marketing, order management, customer service, project management, accounting-related workflows and general business administration. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
1CRM
- Startup (cloud subscription)$13 a year
- Startup (cloud subscription, month-to-month)$15 a month
- Startup (free on-premise)Free
- Startup+ (annual)$20 a year
- Startup+ (month-to-month)$23 a month
- Professional (annual)$29 a year
- Professional (month-to-month)$33 a month
- Enterprise (annual)$34 a year
- Enterprise (month-to-month)$39 a month
- Startup Cloud annual$13 a month
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
1CRM
1CRM is customer relationship management software for sales and marketing work, with a visual sales pipeline and marketing automation. It provides a mobile app and runs on the web, Windows, macOS, Linux, iOS and Android. The free on-premise Startup plan allows up to three users, 300 accounts, 750 targets, leads or contacts, and 1 GB of storage per user. Cloud Startup costs $13 a year per user when billed annually, or $15 a month per user month-to-month. Startup+ allows up to 10 users and costs $20 a year per user billed annually or $23 a month per user month-to-month. Professional and Enterprise cloud plans allow unlimited users, accounts and targets, leads or contacts; annual per-user rates are 29.00 USD and $34 a year. Professional and Enterprise on-premise perpetual licenses are also listed at $405 a month and $585 a month, respectively. 1CRM was founded in 2005 and is headquartered in Victoria, British Columbia, Canada.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.