Zendesk Guide pricing
10 plans read from zendesk.com
Suite Team$55 a month paid yearlyAI agents · Knowledge base · Action Builder · Omnichannel routing · Messaging and live chat · Telephony Read 20 Sep 2026 · zendesk.com
Suite Professional$115 a month paid yearlySuite Team features · Admin Copilot · App Builder · Writing Tools · Quick Reports · Skills-based routing Read 20 Sep 2026 · zendesk.com
Suite Enterprise + CopilotPrice not published Intelligent Triage · Auto Assist · Generative AI for Voice · Approval workflows · Sandbox environment · Custom agent roles Read 20 Sep 2026 · zendesk.com
Support Team$19 a month per agent/month paid yearlyemail and ticketing · ticket routing · prebuilt analytics dashboards · automations and triggers Read 21 Oct 2026 · zendesk.com
Copilot add-on$50 a month per agent/month paid yearlyAI assistance for the team Read 21 Oct 2026 · zendesk.com
Workforce Engagement Bundle add-on$50 a month per agent/month paid yearlycustomer-service quality and agent-performance optimization Read 21 Oct 2026 · zendesk.com
Suite Team$55 a month per agent/month paid yearlySupport Team features · AI agents · knowledge base · action builder · omnichannel routing · messaging and live chat · telephony Read 21 Oct 2026 · zendesk.com
Contact Center add-on$83 a month per agent/month paid yearlycontact-center capabilities Read 21 Oct 2026 · zendesk.com
Suite Professional$115 a month per agent/month paid yearlySuite Team features · Admin Copilot · App Builder · Writing Tools · Quick Reports · skills-based routing · IVR phone tree Read 21 Oct 2026 · zendesk.com
Suite Enterprise + CopilotPriced on request contact salesadvanced security and governance · Intelligent Triage · Auto Assist · Generative AI for Voice · approval workflows · sandbox · custom agent roles Read 21 Oct 2026 · zendesk.com
In short
- Zendesk Guide has a free plan (Suite Enterprise + Copilot).
- A free trial is offered.
- Paid plans published: 8, from $19 a month.
- 1 plan is priced on request (Suite Enterprise + Copilot).
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| ProProfs Knowledge Base | $0.99/mo | Yes | Yes |
| Confluence | $5.42/mo | Yes | Yes |
| BlueSpice | €4.50/mo | Yes | Yes |
| GitBook | $65/mo | Yes | Yes |
| Mintlify | $450/mo | Yes | Yes |
| Slite | $10/mo | No | Yes |
| BookStack | £37.50/mo | Yes | No |
| Paligo | $416.67/mo | Yes | Yes |