Help Scout pricing
5 plans read from helpscout.com
FreeFree 5 users · 1 Inbox · 1 Docs site · 100 contacts per month · 10 saved replies · 10 tagsIncludes 5 users, 1 Inbox, and 1 Docs site. Read 28 Sep 2026 · helpscout.com
Standard$25 a month $25 per user/moUp to 25 users · 2 Inboxes · 2 Docs sites · 1 basic SLA policy · 150 basic workflows · 30-day report historyFor growing teams; annual billing is shown as 16% lower. Read 28 Sep 2026 · helpscout.com
Plus$45 a month $45 per user/moUp to 50 users · 5 Inboxes · 3 Docs sites · 2 advanced SLA policies · 500 advanced workflows · 2-year report history Read 20 Sep 2026 · helpscout.com
Pro$75 a month $75 per user/mo; minimum 10 usersUnlimited users · Minimum 10 users · 10 Inboxes · 5 Docs sites · Unlimited SLA policies · All-time report historyFor teams needing the highest level of scale and security. Read 28 Sep 2026 · helpscout.com
AI Answers Add-on$0.75, paid once $0.75 per resolutionPay per resolution on a monthly basis; 3-month free trial and pre-paid discounts available. Read 28 Sep 2026 · helpscout.com
In short
- Help Scout has a free plan (Free).
- A free trial is offered.
- Paid plans published: 4, from $25 a month.
What the alternatives costAll alternatives →
| Tool | From | Free plan | Free trial |
|---|---|---|---|
| Genesys Cloud CX | $75/mo | No | Yes |
| Jira | $7.91/mo | Yes | Yes |
| Freshdesk | $19/mo | Yes | No |
| InvGate Service Desk | $41.67/mo | No | Yes |
| ManageEngine ServiceDesk Plus | $10/mo | No | Yes |
| Intercom | $0.99/mo | No | Yes |
| Microsoft Dynamics 365 Sales | $4/mo | No | Yes |
| Capacity | — | No | No |