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Customer Self-Service Software

Alternatives to Help Scout

The tools Specifiction weighs against Help Scout, from its list of customer self-service software, each with its plans, platforms and spec score.

  1. 01 Genesys Cloud CX

    It suits contact centers needing voice or digital service tools, with higher tiers for omnichannel routing, workforce management or additional AI features.

    From $75/mo Free trial Web · Windows · macOS · Linux
    9.1 Visit Specs
  2. 02 Jira
    From $7.91/mo Free plan Web · Windows · Linux · iOS
    9.1 Visit Specs
  3. 03 Freshdesk

    Freshdesk suits service teams handling requests across multiple channels who need shared ticketing, a customer portal, and workflow automation.

    From $19/mo Free plan API
    8.9 Visit Specs
  4. 04 InvGate Service Desk

    It suits organizations coordinating service requests across IT and departments such as Facilities.

    From $41.67/mo Free trial Web · Windows · macOS · Linux
    8.9 Visit Specs
  5. 05 ManageEngine ServiceDesk Plus

    It suits organizations that need an IT help desk with service-level tracking, knowledge resources, and approval workflows.

    From $10/mo Free trial Web · Windows · macOS · Linux
    8.8 Visit Specs
  6. 06 Intercom

    Intercom suits businesses that need customer messaging across web and mobile, with both automated answers and agent handoff.

    From $0.99/mo Free trial Web · iOS · Android
    8.7 Visit Specs
  7. 07 Microsoft Dynamics 365 Sales
    From $4/mo Free trial Web · iOS · Android · API
    8.6 Visit Specs
  8. 08 Capacity

    Capacity suits mid-market and enterprise contact centers with roughly 50 to 500 or more agents.

    Web · iOS · Android · API
    8.5 Visit Specs
  9. 09 Zendesk Guide
    From $19/mo Free trial Web · Windows · macOS · iOS
    8.5 Visit Specs
  10. 10 LiveAgent

    LiveAgent suits support teams that want to manage several customer communication channels in one inbox, with ticket automation and a help center.

    From $15/mo Free trial API
    8.4 Visit Specs
  11. 11 Re:amaze

    Re:amaze suits online businesses, including ecommerce stores and SaaS businesses, that handle customer conversations across multiple channels.

    From $29/mo Free trial Web · iOS · Android · API
    8.4 Visit Specs
  12. 12 Gorgias

    Gorgias is designed for ecommerce customer experience teams managing conversations across multiple channels.

    Free trial Web · iOS · Android · API
    8.3 Visit Specs
  13. 13 Kore.ai

    It suits large organizations building AI agents for workflows that cross teams, tools, and systems.

    Free trial Web · API · Self-hosted
    8.3 Visit Specs
  14. 14 Oracle Service
    From $70/mo Web · iOS · Android · API
    8.2 Visit Specs
  15. 15 Whatfix

    Whatfix suits organizations that need in-app guidance and adoption analytics across web, desktop, mobile, or virtual environments.

    Free plan Web · Windows · macOS · iOS
    8.2 Visit Specs
  16. 16 Ada

    Ada suits organizations seeking AI customer service agents across voice, messaging, and email, particularly those connecting agents to enterprise systems.

    Web · iOS · Android · API
    8.0 Visit Specs
  17. 17 Helpshift
    Web · iOS · Android · API
    7.9 Visit Specs
  18. 18 Kustomer

    Kustomer says it is built for customers, customer experience representatives and leaders, and operations teams that run customer experience.

    Web · iOS · Android · API
    7.8 Visit Specs
  19. 19 eGain SelfService+AI
    From $20/mo Web · API
    7.7 Visit Specs
  20. 20 Gladly

    Gladly is aimed at brands, particularly retail businesses, that want customer service and shopping support in one conversation.

    Web · API
    7.7 Visit Specs
  21. 21 Inbenta
    Free trial Web · API
    7.7 Visit Specs
  22. 22 Pega Customer Service

    Pega Customer Service is aimed at enterprises needing omnichannel service, automation, self-service, and live-agent handoff.

    Free trial Web · iOS · Android · API
    7.7 Visit Specs
  23. 23 Aisera Customer Service
    Web · API · Self-hosted
    7.6 Visit Specs
  24. 24 BoldDesk
    From $99/mo API
    7.6 Visit Specs
  25. 25 Decagon

    Decagon suits enterprises deploying customer-facing agents across chat, voice, email, SMS, and WhatsApp.

    Web · API
    7.5 Visit Specs
  26. 26 DoReply
    Web · API
    7.5 Visit Specs
  27. 27 Forethought Solve
    Web · API
    7.5 Visit Specs
  28. 28 Mavenoid
    Web · iOS · Android · API
    7.5 Visit Specs
  29. 29 LivePerson Conversational Cloud

    It suits organizations managing customer conversations across many messaging and voice channels, with options for automation, agent assistance, and analytics.

    Web
    7.4 Visit Specs
  30. 30 Unthread
    From $75/mo Free trial Web · API
    7.4 Visit Specs

Help Scout, head to head