Help Scout vs LiveAgent
Help Scout
helpscout.com
LiveAgent
liveagent.comSide by side
| Figure | Help Scout | LiveAgent |
|---|---|---|
| Price from | $25/mo | $15/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| API | Yes | Yes |
| Plans published | 5 | 13 |
| Spec score · Customer Self-Service Software | 8.8 (#5) | 8.4 (#11) |
| Spec score · Help desk software | 9.0 (#11) | 8.8 (#19) |
| Spec score · Customer Service - Midmarket Software | 8.8 (#7) | 8.4 (#11) |
| Spec score · Customer Support Software | 8.7 (#7) | 8.4 (#13) |
| Spec score · Ticketing Software | 8.7 (#8) | 8.4 (#13) |
| Spec score · Digital Customer Service Platforms | 8.7 (#7) | 8.4 (#11) |
| API access | Yes | Yes |
| Customer portal | Yes | Yes |
| Founded | 2011 | 2004 |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Available integrations | Help Scout connects to more than 100 tools or apps. | The platform lists more than 200 integrations. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Paid from | 25 | Pricing starts at $15 per agent/month when billed annually. |
| Ticket automation | Yes | Yes |
Plans
Help Scout
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
In their own words
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.