Freshdesk vs Help Scout
| Freshdesk | Help Scout | |
|---|---|---|
| Free plan | Yes | Yes |
| Free trial | No | Yes |
| Paid from | $19/mo | $25/mo |
| Open source | No | No |
| Platforms | api | api |
| Free plan | No | Yes |
| Paid from | $19/user/mo | $25/user/mo |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | Yes | Yes |
| Customer portal | Yes | Yes |
| API access | Yes | Yes |
| Included agent seats | 1 | 5 |
Both are listed in Best Help Desk Software, Best Customer Self-Service Software. On Specifiction, Freshdesk scores higher on our published basis.