Genesys Cloud CX From $75/mo 9.1 Visit 
Aisera Customer Service
aisera.com
Spec sheet
- Purpose
- Aisera Customer Service uses generative AI to provide conversational customer support and self-service for requests such as order tracking, questions, and issue resolution.Read 11 Oct 2026 · aisera.com
- Deployment
- Aisera lists deployment options across AWS, Azure, GCP, VPCs, hybrid clouds, and on-premises environments.Read 11 Oct 2026 · aisera.com
- Integrations
- The customer service page lists Five9, Genesys, Salesforce, ServiceNow, and Zendesk integrations.Read 11 Oct 2026 · aisera.com
- Compliance
- Aisera lists ISO/IEC 27001 and CSA Star Level 1 certifications and SOC 2, GDPR, HIPAA/BAA, and CCPA compliance.Read 11 Oct 2026 · aisera.com
- Headquarters
- Santa Clara, CaliforniaRead 28 Sep 2026 · aisera.com
- Agent assistance
- Ticket AI provides agents with resolution notes and next-best actions.Read 11 Oct 2026 · aisera.com
- Channels
- The customer service assistant supports voice, SMS, email, webchat, WhatsApp, Twitter, Facebook Messenger, and API channels.Read 11 Oct 2026 · aisera.com
- Company headquarters
- Aisera says it is headquartered in Santa Clara, California.Read 11 Oct 2026 · aisera.com
- Data handling
- Aisera says it does not retain customer data or use an organization's data to train other models.Read 11 Oct 2026 · aisera.com
- Encryption
- Aisera says data in transit is encrypted with TLS 1.2+ and data at rest with AES-256.Read 11 Oct 2026 · aisera.com
- Human handoff
- The assistant can hand conversations to a live agent for additional support or escalation.Read 11 Oct 2026 · aisera.com
- Languages
- Aisera says its multilingual assistant supports more than 100 languages and has built-in language detection.Read 11 Oct 2026 · aisera.com
- Ticket automation
- The solution can auto-resolve repetitive tasks and reduce ticket volumes through self-service.Read 11 Oct 2026 · aisera.com
- Workflow connectors
- Aisera says its conversational AI product offers more than 1200 built-in integrations and guided flows.Read 11 Oct 2026 · aisera.com
Plans and prices
Aisera Customer Service Priced on request Customized quote; request a demo or submit an RFP Read 11 Oct 2026 · aisera.com
Where Specifiction places it
- Customer Self-Service Software#24 of 467.6
Alternatives to Aisera Customer ServiceAll alternatives →
Genesys Cloud CX From $75/mo 9.1 Visit 
Jira From $7.91/mo · Free plan 9.1 Visit 
Freshdesk From $19/mo · Free plan 8.9 Visit 
InvGate Service Desk From $41.67/mo 8.9 Visit 
Help Scout From $25/mo · Free plan 8.8 Visit 
ManageEngine ServiceDesk Plus From $10/mo 8.8 Visit