Aisera Customer Service vs InvGate Service Desk
Aisera Customer Service
aisera.com
InvGate Service Desk
invgate.comSide by side
| Figure | Aisera Customer Service | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Customer Self-Service Software | 7.6 (#24) | 8.9 (#4) |
| Deployment | Aisera lists deployment options across AWS, Azure, GCP, VPCs, hybrid clouds, and on-premises environments. | InvGate Service Management is offered through SaaS and on-premise delivery models. |
| Headquarters | Santa Clara, California | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Integrations | The customer service page lists Five9, Genesys, Salesforce, ServiceNow, and Zendesk integrations. | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Aisera Customer Service
Aisera Customer Service has no write-up on Specifiction yet; its figures are above.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.