Help Scout vs Re:amaze
Help Scout
helpscout.com
Re:amaze
reamaze.comSide by side
| Figure | Help Scout | Re:amaze |
|---|---|---|
| Price from | $25/mo | $29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 8 |
| Spec score · Customer Self-Service Software | 8.8 (#5) | 8.4 (#12) |
| Spec score · Help desk software | 9.0 (#11) | 8.7 (#23) |
| Spec score · Customer Service - Midmarket Software | 8.8 (#7) | 8.5 (#10) |
| Spec score · Customer Support Software | 8.7 (#7) | 8.5 (#10) |
| Spec score · Ticketing Software | 8.7 (#8) | 8.5 (#11) |
| Spec score · Digital Customer Service Platforms | 8.7 (#7) | 8.5 (#9) |
| Founded | 2011 | 2012 |
| Free plan | Yes | No |
| Knowledge base | Docs sites create searchable and branded help centers or knowledge bases. | The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. |
| Support options | Support includes email, priority support on paid plans, onboarding, and customer success management. | The platform brings email, live chat, social media, mobile SMS, VoIP, video calls, and push notification conversations into one helpdesk. |
Plans
Help Scout
- FreeFree
- Standard$25 a month
- Plus$45 a month
- Pro$75 a month
- AI Answers Add-on$0.75, paid once
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Help Scout
Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox. It also provides ticket automation, SLA management, a customer portal, and Docs sites for searchable, branded help centers or knowledge bases. Teams can manage visibility and access with permissions at company, team, or user level, and connect the service to more than 100 tools or apps. Help Scout offers API access and a mobile app. Its Free plan costs nothing and includes five users, one Inbox, and one Docs site, with 100 contacts per month, 10 saved replies, and 10 tags. Paid plans start at $25 per user per month; annual pricing is shown as 16% lower than monthly pricing. Standard and Plus plans offer 15-day trials without a credit card. New accounts receive three months of unlimited AI Answers resolutions. Help Scout states that it is HIPAA and SOC 2 Type II compliant. Support options include email, onboarding, customer success management, and priority support on paid plans.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.